Front users

Dear Team, Kindly note that we are receiving the below message when trying to send an email from one of our channels. 

Hi, We are having some users with issues with snoozed items popping back up immediately in their assigned to me, and not at their snoozed time. Can you please advise?

Question here!  Just to confirm analytics when using delegation(s). Example: If I(Jaime) delegate my mailbox to you(Sadie & or Patrick), when we run reports metrics will only reflect Jaime mailbox correct? It will not add additional sent items for Sadie/Patrick if I run a report on Sadie/Patrick sent items. Update: Now that I read it several times, it sounds like the metrics get recorded to whomever is covering the mailbox delegated.

Afternoon! Is it at all possible to access a user’s mailbox from the administrative level? Example: I’m Customer service Director & have multiple emergency call outs today. For whatever reasons I want to look at these users mailboxes. I do not have their credentials, but am an admin on Front app. I understand you can grab assigned conversations from anyone at anytime and assign to someone else, but would that be all we can manipulate from a user who is not here? I also know you can add a user mailbox to your own account, but you need credentials for that to set up 365 with their account. Front also emails reset pw links to emails so resetting a pw is not an option either.   Thanks a lot!