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djarvis
Rookie
October 18, 2023
Solved

Shared Inbox

  • October 18, 2023
  • 2 replies
  • 370 views

How do you un-share an email string from a shared inbox.

    Best answer by annawetmore

    I have previously looked into this as well! This article explains the workaround I implemented. In summary: you cannot move something from a shared inbox back to an individual inbox, only shared inbox to shared inbox. The workaround is creating an empty inbox and not adding participants to it.

    The workaround allowed me to move emails out of team inboxes into the Admin inbox and fully restrict the participants when needed.

    2 replies

    annawetmore
    annawetmoreAnswer
    Helper
    October 19, 2023

    I have previously looked into this as well! This article explains the workaround I implemented. In summary: you cannot move something from a shared inbox back to an individual inbox, only shared inbox to shared inbox. The workaround is creating an empty inbox and not adding participants to it.

    The workaround allowed me to move emails out of team inboxes into the Admin inbox and fully restrict the participants when needed.

      nicholas_passalacqua
      nicholas_passalacqua
      Conversationalist
      October 19, 2023

      This work around should be helpful, I was also looking into this. Thank you.

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