Skip to main content
JohnW
JohnW
Smart Cookie
October 25, 2023
Solved

User Lookup (Mail / Calendar) Fails to Display Internal User

  • October 25, 2023
  • 1 reply
  • 129 views

Challenge:  When addressing an email or attempting to add an internal (Front) user, they do NOT appear in lookup results.  Adding them via their complete email address work.

Question:  Is there a configuration setting, either personal, company or workgroup that would cause this behavior?  What should be done to troubleshoot this? 

    Best answer by Luke

    Hi John, I’m Luke from Front’s Support team 👋

     

    Thanks for your question! 😊 I’ve sent you an email directly so that we can look into this, since troubleshooting may require some more information and screenshots. 

     

    Cheers!

    1 reply

    Luke
    LukeAnswer
    Fronteer
    October 26, 2023

    Hi John, I’m Luke from Front’s Support team 👋

     

    Thanks for your question! 😊 I’ve sent you an email directly so that we can look into this, since troubleshooting may require some more information and screenshots. 

     

    Cheers!

      Terms & ConditionsAccessibility statement