+5
Challenge: When addressing an email or attempting to add an internal (Front) user, they do NOT appear in lookup results. Adding them via their complete email address work.
Question: Is there a configuration setting, either personal, company or workgroup that would cause this behavior? What should be done to troubleshoot this?
Best answer by Luke
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+2
Hi John, I’m Luke from Front’s Support team 👋
Thanks for your question! 😊 I’ve sent you an email directly so that we can look into this, since troubleshooting may require some more information and screenshots.
Cheers!
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