User Lookup (Mail / Calendar) Fails to Display Internal User

  • 25 October 2023
  • 1 reply

Userlevel 3
Badge +3

Challenge:  When addressing an email or attempting to add an internal (Front) user, they do NOT appear in lookup results.  Adding them via their complete email address work.

Question:  Is there a configuration setting, either personal, company or workgroup that would cause this behavior?  What should be done to troubleshoot this? 


Best answer by Luke 26 October 2023, 10:21

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1 reply

Userlevel 2
Badge +2

Hi John, I’m Luke from Front’s Support team 👋


Thanks for your question! 😊 I’ve sent you an email directly so that we can look into this, since troubleshooting may require some more information and screenshots.