We have recently started using Front for our Sales team, and we’re trying to only use discussions for internal communication. However, people tend to forget, and still send email internally. I seem to remember that there used to be a little message popping up in the composer when an internal email address was added saying something like “try @mentioning your teammate instead”. Some kind of warning here would be great, is this still available?
Solved
Reminder for teammates to use discussion, not email
Best answer by Luke
Hi Oyvind,
Thank you for your question! 😃
The “mention teammates” prompt is only a part of the initial setup guide, I’m afraid. It can’t be toggled on separately after that.
This sounds like it could be a useful thing to have though, so please don’t hesitate to submit it as an Idea on our portal here:
One option, if your plan includes Custom Rules, would be to create a rule like this:
- When… outbound message is sent (new or existing)
- If… To: domain is <your company domain>
- AND If… From: domain is <your company domain>
- Then… add a comment saying for example “Looks like this was an internal email. Remember you can use Discussions in Front to chat with teammates https://help.front.com/en/articles/2098”
This would not stop the user from sending the message, but it would serve as a reminder each time they do so to use Discussions in the future.
Hope this helps! 😊
Luke
+5Hi Oyvind,
Thank you for your question! 😃
The “mention teammates” prompt is only a part of the initial setup guide, I’m afraid. It can’t be toggled on separately after that.
This sounds like it could be a useful thing to have though, so please don’t hesitate to submit it as an Idea on our portal here:
One option, if your plan includes Custom Rules, would be to create a rule like this:
- When… outbound message is sent (new or existing)
- If… To: domain is <your company domain>
- AND If… From: domain is <your company domain>
- Then… add a comment saying for example “Looks like this was an internal email. Remember you can use Discussions in Front to chat with teammates https://help.front.com/en/articles/2098”
This would not stop the user from sending the message, but it would serve as a reminder each time they do so to use Discussions in the future.
Hope this helps! 😊
Luke
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