Front users

Hi there,  We are looking at Cordless and moving away from Aircall. I would love to hear anyones experiences with Cordless.What is something you love?What is something that excites you about using the product?What annoys you?How is the quality of transcription?How is the Customer Support Experience with Cordless?

I’m a new front user that is running the starter plan.  We were a Helpscout user and are moving to Front for the additional capabilities that it offers.  We have a little over 150 domains and approximately 250 email address (Channels) that we’ve got setup in Front so far. We have setup 1 keyword tagging rule, 1 message recipients tagging rule, 1 archive email tagging rule and 1 route rule.  I’m now getting an error that says that my plan doesn’t include additional actions in workflows. I’m not quite sure that means. Any idea why I cannot modify or add to my rules?  

I’m trying to get a better understanding on what the limits are for each of the plans. I’m on the starter plan and will be moving to growth in the next few months.  Where can I find what the limits are for rules, connections, etc.   

Is there a way to see “Draft Versions” or “History”? We lost a version of a draft and would love to get it back.  

How can I flag or pull a specific email out of a long thread? I need to remember that I have tasks in this specific email, but as other people reply, it just gets lost in the thread. Even if I moved that specific email to a new conversation, the subsequent replies would get pulled out too, correct?I would like to be able to star or have a specific email stand alone so that when it snoozes or just lives in my inbox as an important task, I can focus on that one piece and not have to wade through the whole thread.Side note - can you delete certain replies without deleting the whole thread? I’d like to get rid of emails that say “thanks” but it appears that the whole chain deletes when I do this. 

We built Front to be a flexible communication hub that you can adapt to your team’s unique needs. With rules, integrations, and our API combined, the sky’s the limit. You can build your own automations to do things like moving messages to other inboxes, auto-replying, or triggering alerts. You can integrate other software into Front. You can even create custom apps and channels that live directly in your inbox.Over the years, we’ve realized: our customers are incredibly creative. Often, you build Front workflows that we could never even have thought of on our own. That’s what prompted our first-ever Front workflow competition in 2021: Flow & Tell. Our main goal? Let’s celebrate the magic you’re creating in Front and share it with the world to see.The rules of Flow & TellIt’s important to note that there were so many awe-inspiring workflows submitted that judging this contest was not an easy process. There were three axes we looked at for each submission: Efficiency: How have yo

Winners in this categoryBest plugin: Simpson Spence Young’s intelligent brokerage app Best plugin: Curtsy’s retail powerhouse plugin   We built Front to be a flexible communication hub that you can adapt to your team’s unique needs. With rules, integrations, and our API combined, the sky’s the limit. You can build your own automations to do things like moving messages to other inboxes, auto-replying, or triggering alerts. You can integrate other software into Front. You can even create custom apps and channels that live directly in your inbox.Over the years, we’ve realized: our customers are incredibly creative. Often, you build Front workflows that we could never even have thought of on our own. That’s what prompted our first-ever Front workflow competition in 2021: Flow & Tell. Our main goal? Let’s celebrate the magic you’re creating in Front and share it with the world to see. The rules of Flow & TellIt’s important to note that there were so many awe-inspiring workflows subm

Winners in this categoryBest chatbot: Kvik’s super-fast retail service Best chatbot: Alpaca’s Facebook Messenger apartment hunt bot Best use of partner integration: DepositFix’s lifecycle-stage tag We built Front to be a flexible communication hub that you can adapt to your team’s unique needs. With rules, integrations, and our API combined, the sky’s the limit. You can build your own automations to do things like moving messages to other inboxes, auto-replying, or triggering alerts. You can integrate other software into Front. You can even create custom apps and channels that live directly in your inbox.Over the years, we’ve realized: our customers are incredibly creative. Often, you build Front workflows that we could never even have thought of on our own. That’s what prompted our first-ever Front workflow competition in 2021: Flow & Tell. Our main goal? Let’s celebrate the magic you’re creating in Front and share it with the world to see. The rules of Flow & TellIt’s impo

The logistics and transportation industry is experiencing a digital revolution. In the face of a labor shortage and needing to do more with less, 3PLs are looking to technology to increase agent efficiency and move more freight. Front’s customer communication platform streamlines shipper and carrier operations for more than 500 3PLs, including Priority1, Sennder, and Estes Forwarding Worldwide. With Front, 3PLs save thousands of hours per month, manage more loads, and deliver world-class customer service. Below, we share five supply chain management workflows—complete with videos—that will increase your operational efficiency without hiring more brokers. 1) Automatically categorize, route, and assign incoming requestsFor 3PLs who want to win more business, this is a must. Front’s tagging, routing, and assignment capabilities enable you to design communication workflows that streamline your shipper and carrier operations. The result? More daily shipments managed per agent.Tag, route, an

Necesito que Front esté en Español

Why is it that all of my archive messages when i get replies, are no longer showing in “Open”? They are not unarchiving and I have no idea why. I currently dont have any rules in place so that should not be the issue.

Good afternoon, We are VERY green to Front… Initially, I was under the impression, we would be able to set x3 team members - so that we can each log in to access the same 1 email inbox. We do not have different email addresses - as we currently only log on via web access to gmail. moving forward, Would love it so that we can chat between us remotely - but each time I try to set up a team mate, it asks for an email address… and naturally - we only have the 1 for all 3 of us?? My head is boggled!! please help… cheers

How do I remove formatting in front? Here is a typical scenario.  I do a copy and past and it pastes the formatting.  In Apple mail I would just do “remove formatting”.  Only way I have found in front is to change it to markup, remove any urls, and then go back.  This is cumbersome

The images in my signature keep breaking. How do I fix that?

 Images and formatting are breaking when I try to recreate a signature. Can you help?

I created a rule to tag emails, but old conversations didn’t get tagged. How can I apply this retroactively?

How can I change my email address?

I want to get rid of an inbox, but I don’t want to lose the historical messages. How can I do this?

Can I recall / undo / unsend an email that I’ve hit send on? 

I want my teammate to send from my personal email address. Is this possible in Front?

Our company got bought out so we’re changing names, including email domain. How do we do that in Front?

My manager set up a new team inbox for us but I can’t see it in my Front.

I set up Front Chat but the chat box isn’t showing up on my website. Can someone help me troubleshoot?

Can I delete a message permanently?

How do I manage my billing and plan?