Question

Importing an exisiting knowledge base

  • 14 November 2023
  • 2 replies
  • 45 views
saroach
Badge +2

Hello Front Community!

 

I would like to make the most out of the Front knowledge base feature; however, I do not wish to recreate exisiting documentation. Currently, we have a knowledge base in Service Now, but it would be fantastic if we could bring that same information (If not simply make it accessible to search from from) into the Front knowledge base as a resource for our techs when assisting end users. My other concern is whether or not I have the ability to restrict the knowledge base view to ONLY our IT team.

 

What would be the best avenue to accomplish these asks? 

2 replies

Andy
Badge +1

Hi! You’d just need to reach out to Service Now and request a CSV export of your current knowledge base. You can then import the CSVs they provide directly into a Front Knowledge base. You can read more about this here: https://help.front.com/en/articles/206848.

As for the ability to restrict the knowledge base to only internal employees this is also possible. You can read more about this here: https://help.front.com/en/articles/251136#site_visibility.

saroach
Badge +2

Thank you Andy! I will look into this.

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