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Moving conversation from personal, to shared, back to personal inbox

  • November 13, 2023
  • 1 reply
  • 150 views

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  • Conversationalist
  • 12 replies

Hi, I’ve noticed that if I receive an email in my personal inbox, and I then move that to a team inbox, I am unable to move it back to my personal inbox. What is the reason for this? 

 

Best answer by saroach

Hello Pstos!

 

I believe this is because you are now technically in the “Shared Mailbox”; therefore, due to privacy rights you would not be able to move any conversations into you personal from the shared inbox. I hope this helps!

1 reply

saroach
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  • Helper
  • 3 replies
  • Answer
  • November 14, 2023

Hello Pstos!

 

I believe this is because you are now technically in the “Shared Mailbox”; therefore, due to privacy rights you would not be able to move any conversations into you personal from the shared inbox. I hope this helps!