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The Frontapp workspace rules action currently has Forward To as a valid selectable action. This action is intended to forward the conversation to a configured email address. However, if the source of the conversation is not of type email, the action is skipped. There is currently no hints, documentation, logs, or indication that this action is not supported or that the action only works when the source of the conversation is email. The user interface presents itself as a included feature and silently fails.

 

 

Hello! Thanks for outlining this ask. I’m happy to submit a feature request to our Product Team for review. In the future, you can submit a feature request by visiting this link!

 

We do have this behavior outlined in our help documentation, which can be found here!

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