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Is it possible to undelegate a blocked/inactive user's inbox?

  • October 29, 2023
  • 2 replies
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marissa_euperio
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It’s come up a several times that delegated inboxes for former employees (inactive accounts) still show as delegated for their teammates. Aside from removing them from view in sidebar, is there a way to access and un-delegate as an admin?

Best answer by PhoebeatFront

Hey @marissa_euperio!

At the moment, the only way to remove them is for the user to hide them from the sidebar: How to delegate your inbox to a teammate > Hiding or showing a delegated inbox

There’s not a way for these to automatically disappear for users, but this is a good feature request! You can make a submission for that feature here: https://community.front.com/ideas

2 replies

PhoebeatFront
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  • Fronteer
  • 95 replies
  • Answer
  • October 30, 2023

Hey @marissa_euperio!

At the moment, the only way to remove them is for the user to hide them from the sidebar: How to delegate your inbox to a teammate > Hiding or showing a delegated inbox

There’s not a way for these to automatically disappear for users, but this is a good feature request! You can make a submission for that feature here: https://community.front.com/ideas


marissa_euperio
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  • Author
  • Conversationalist
  • 2 replies
  • October 30, 2023

Thank you @PhoebeatFront! Appreciate the quick reply - I will get this in as a feature request 😊