Is it possible to undelegate a blocked/inactive user's inbox?

  • 29 October 2023
  • 2 replies


It’s come up a several times that delegated inboxes for former employees (inactive accounts) still show as delegated for their teammates. Aside from removing them from view in sidebar, is there a way to access and un-delegate as an admin?


Best answer by PhoebeatFront 30 October 2023, 16:35

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Hey @marissa_euperio!

At the moment, the only way to remove them is for the user to hide them from the sidebar: How to delegate your inbox to a teammate > Hiding or showing a delegated inbox

There’s not a way for these to automatically disappear for users, but this is a good feature request! You can make a submission for that feature here:


Thank you @PhoebeatFront! Appreciate the quick reply - I will get this in as a feature request 😊