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  • 128 Topics
  • 234 Replies
128 Topics
Jon H
Jon HRookie
asked in Get started on Front
Looking for a front expert/ consultant for set up help

I need help setting up our app but don’t want or have the time to become an expert myself. 

1841
helena
hurtadoandres
hurtadoandresConversationalist
asked in Get started on Front
Struggling with editing a teammate

Hi I am struggling with changing details on a team member. Could you please assist me? Owr former COO left the firm so we changed her email address in Microsoft365  to a new email address. Our former COO  is currently added as a team member in Front but I want to edit that user and change it to the new user. how do I do this?

1003
cat_apac
eden
edenRookie
asked in Get started on Front
How are we supposed to use email automation tools when All sent emails from automation platforms end up in inbox

Hi Front Reps, We are trialling your software and are finding it hard to figure out how we are best to use it as it is actually creating ALOT more work for our team Let me explain what is happening specifically. Our shared inbox, and some personal inboxes, have automations from email platforms that send email from our accounts. This is incredibly common, it saves our team dozens if not hundreds of hours a month.  For example, if a new lead comes in, a series of 10 emails get automatically sent from my inbox over the course of the next few months. If a project is completed, the request a review email gets sent. We also have a CRM that sends emails directly from Gmail and syncs with that. In front - it seems that every time one of these platforms sends an email (they do sync with my gmail inbox, and send from my gmail itself, eg: these emails send from the gmail account via api using these email automation tools so we can see all emails) - all these automations then appear in my INBOX in

1201
annika_hanlon
Kam
KamConversationalist
asked in Get started on Front
Bulk Archive Shared with me emails

Is there a way to bulk archive Shared with me emails?

1801
helena
Paty
PatyRookie
asked in Get started on Front
Best way to send a template to multiple contacts

Hi all,Hope you can help as I am newMy team needs to send an email template to multiple contacts however we can´t seem to be able to select the members Can anyone guide me ?Thanks!

841
Sadie
avi
aviConversationalist
asked in Get started on Front
Sharing Calanders with Teammates

Hi, I have a calander linked to my email address that I am able to share with my teammates. It appears as avi@zervtek.com, but I also have a couple of additional calanders that my teammates cannot add because it does not show up in the “Find People” search bar.  If that’s not possible, is there a way to have a shared calander that we can all access and add/subtract items from?Thanks in advance!

1432
avi
htetaung
htetaungRookie
asked in Get started on Front
Facebook Messages not showing

i’ve followed steps for connecting facebook page but new messages are not showing in Front.

1131
PhoebeatFront
bradley_roe
bradley_roeConversationalist
asked in Get started on Front
Small arrow

Hi does anyone know what the small arrow highlighted in the screen shot refers to?Thanks! 

1702
H
daled
daledConversationalist
asked in Get started on Front
Preparation for Work Using Front -

Hi everyone! New user here, any Tips and tricks or Best practices to keep in mind for Beginners. Thank you

1031
Javier - Developer Relations
hector_rojo
hector_rojoConversationalist
asked in Get started on Front
Unable to find a conversation/message in front

I am unable to find a conversation/message in Front using the cnv_ID and/or msg_ID. How can I find them and why are they blocked? Seems to be Invisible

2583
helena
ArranLeith
ArranLeithConversationalist
asked in Get started on Front
Message Templates - Folders

Hello everyone! I’m very new to Front and i’m currently playing around with all the features but I can’t seem to find how put Message Templates and organise them into folders. Is it also possible to organise the folders into workplaces so only certain departments can access specific templates? Thanks in advance!

1361
Cori
Techbob
TechbobConversationalist
asked in Get started on Front
Front auto archives emails those assigned to anyone else

Hello everyone, I am facing a problem with Front, when ever I assign an email that is left unassigned or change the assignee name then front automatically archiving the email.Not really sure if I changed something lately in the settings or this is as part of new updates in front.This is very frustrating after assigning the email to someone, I also have to click Unarchive in my email in order to bring the email back to my shared section. I appreciate if you can share any work around or some sort of setting which could solve the issue

6775
naomi_oneal_nunnally
nicole_caricato
nicole_caricatoConversationalist
asked in Get started on Front
Getting Started with Front - Best Advice for New Hires

I am brand new to my organization (and to Front), and am really looking forward to using the platform. Being new, I don’t really know where to start. Setting up tags and rules seems super helpful, but I am not familiar enough with my company’s process to know what to expect. Does anyone have any advice for brand new team members? Thanks all!

1594
zach_maes
lorelai
lorelaiRookie
asked in Get started on Front
Remapping chat from Intercom

For anyone that has transitioned from Intercom to Front Chat, do you have any workflow or implementation lessons learned?

1912
helena
janna
jannaConversationalist
asked in Get started on Front
Number of Assigned to Me conversations not displaying correctly

I have a couple of team members that when I look at their assigned conversations - one of them has 53 and the other has 12. However, from their view they only have 2 or 3. These old conversations show to not be archived from my view but if you are logged in to their account they are not there. Has anyone experienced this? I don’t know how to correct it.

532
janna
leonectr
leonectrConversationalist
asked in Get started on Front
Add member

Hello everybody,I have a problem with adding a member to my team.I receive this message when I want to invite him: "an error occurred while sending the teammate invite"I didn't find a solution...Can you help me ? Thanks ! 😃

2304
leonectr
NS2
NS2
asked in Get started on Front
Historical Conversations Best Practices Views and Tags

Historical Conversations Best Practices Views and Tags Is it best to audit and apply tags prior to or after migration? If keywords can be used to create a search and then apply tags for past conversations, then after the tags are applied, conversations with those tags will be visible in the Tags Report, correct? Is it best practice to create a View for Historical Conversations? If Nested Tags do not display in the analytics dashboard itself, should they be be used at all, or are their specific use cases for a Nested tag, if they are not displayed in the analytics dashboard?Nested tags in AnalyticsThe tag path will be displayed in any tag dropdown menu, however, the tag path will not display in the analytics dashboard itself.

1311
patrick_v
alexo
alexoHelper
posted in Get started on Front
Help article for setting up SendGrid DNS Records on AWS needs to be updated

Hey, the AWS Route 53 interface has changed and no longer has a Create Record Set button for creating a record, and instead only has a Create Record button. This can cause confusion to new users setting this up since help article in Front (https://help.front.com/en/articles/2292) shows a screenshot containing the “Create Record Set” button. I was following the help guide so it took me some time to figure out that the AWS interface has changed

1013
alexo
CSM_I
CSM_IConversationalist
asked in Get started on Front
What is the most effective feature and tools you have found to maximize time?

I have found that using tags and rules together has been my favorite tool. This approach has saved my team a lot of valuable time! 

37511
CSM_I
sskinner
sskinnerConversationalist
asked in Get started on Front
What are some best tips for getting your team off of gmail and onto Front?

We are hosting a Front Lunch and Learn and a Front-hosted training but I am already hearing some pushback from users that like their set up and flow in gmail. Any tips on encouraging and setting expectations would be great! Also- any specific pushbacks you’ve heard and how you handled that I can prepare for! Thank you!

1804
lorraine199708
abrown
abrownRookie
posted in Get started on Front
New to Front

New to Front, but so far very useful they really thought of everything! Combining all my favorite features from other platforms in one domain, game changer. Can’t wait to keep exploring! 

691
helena
nicole.kane
nicole.kaneConversationalist
asked in Get started on Front
Analytics

For an operations and logistics based company - which analytical feature do you think best suit the needs to meet expectations of customers.

1462
helena
adrian
adrianEnthusiast
posted in Get started on Front
Email introduction

Hello, everyone. Another email post from me. We are starting to introduce Front to our company. We have a wide variety of users. Some have preferred Outlook, while others have preferred Gmail. Any tips on how to convert them into Front when it’s this diverse? As usual most people don’t like change, but I know Front could be more beneficial for them to use, but just curious to see what has worked, or challenges others have faced when releasing Front within a company. 

1472
Javier - Developer Relations
adrian
adrianEnthusiast
posted in Get started on Front
Shortcuts

Hello, I am still pretty fresh to Front, and have reviewed some conversations on shortcuts, plus the training. Something that would be nice (unless I completely missed it), would be custom tag shortcuts (similar to Outlook). Our users are used to Outlook and most of them have shortcuts to send emails to specific folders. It would be nice if we could customize shortcuts for that. When on an email instead of using Ctrl + E to archive if I could customize a shortcut “Ctrl + 1” to tag and archive an email. 

2591
Javier - Developer Relations
evgenia_bairachtari
evgenia_bairachtariRookie
asked in Get started on Front
Create a view with more fields about status

Hello, is there any way to create a new view, which i can use for watching issues that are both of assigned and archived? Thank you in advance.

421
Jessye

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