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Get started on Front

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  • 78 Topics
  • 146 Replies
78 Topics
Front User
Front UserFronteer
asked in Get started on Front
How do I get an overview of how to use Front?

How do I get an overview of how to use Front?

631
C
1 year ago
Front User
Front UserFronteer
asked in Get started on Front
I cant get access to mailboxes

Can you get me access to mailboxes. I have access to them but can’t see them in my sidebar

841
C
1 year ago
Front User
Front UserFronteer
asked in Get started on Front
Can you access a teammate's mailbox as an admin?

Afternoon! Is it at all possible to access a user’s mailbox from the administrative level? Example: I’m Customer service Director & have multiple emergency call outs today. For whatever reasons I want to look at these users mailboxes. I do not have their credentials, but am an admin on Front app. I understand you can grab assigned conversations from anyone at anytime and assign to someone else, but would that be all we can manipulate from a user who is not here? I also know you can add a user mailbox to your own account, but you need credentials for that to set up 365 with their account. Front also emails reset pw links to emails so resetting a pw is not an option either.   Thanks a lot!

2241
C
1 year ago

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