Question

Old Email suddenly showing up

  • 30 March 2024
  • 1 reply
  • 88 views

Hello

Every once in a while we have an old email show up in our personal inbox. When I review the conversation details, I can see the conversation shows “Reopened in office 365 Inbox.” This is odd, because for the person that this happened to most recently has not opened outlook at all. We connect Front through Office 365. So, we are trying to understand what “Reopened in office 365 inbox” means so we can prevent it from happening again.

Thanks

 

 


1 reply

Userlevel 3
Badge +1

Hi @reng 😊

Thank you for bringing this to our attention. These kinds of things will have different potential causes. In some cases we can associate them with data retention policies, but not always. 

When this occurs, we typically suggest moving the account to our latest sync experience.

The transition will create a more reliable sync experience between Front and Exchange/Office365, as we will stop syncing actions taken in Front like reading, archiving, or tagging. The following actions will continue syncing between Exchange/Office365 and Front:

  • Emails sent 
  • Emails received
  • Emails marked as spam
  • Emails unmarked as spam 

It’s important you know that all of your email conversations will continue to be accessible across both systems.

Please reach out if you’re interested in moving forward with this change. We’d be happy to assist!

 

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