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So we integrated Front chatbot to our website and we want to be able to do the following things:

  • export conversations we received from this inbox per week
  • identify topics that is most talked about, better to have this highlighted in a report 

What would be the best work around to make this happen.

Hi! For an export like this I would recommend using Front Analytics. Specifically a message export. You can read more on those here: https://help.front.com/en/articles/2093.

With that said, if you want to identify specific topics you might want to consider using Front’s API instead as this will allow you retrieve the full message content. The Search Conversations endpoint would allow you to filter for specific conversations that match your criteria, and then you’d just need to issue a GET request for these conversations to get their data. Here’s our documentation on getting started with our API: https://dev.frontapp.com/docs/core-api-getting-started

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