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  • 114 Topics
  • 215 Replies
114 Topics
reng
rengRookie
asked in Get started on Front
Old Email suddenly showing up

HelloEvery once in a while we have an old email show up in our personal inbox. When I review the conversation details, I can see the conversation shows “Reopened in office 365 Inbox.” This is odd, because for the person that this happened to most recently has not opened outlook at all. We connect Front through Office 365. So, we are trying to understand what “Reopened in office 365 inbox” means so we can prevent it from happening again.Thanks  

12213
Precision
berna
bernaConversationalist
asked in Get started on Front
Sort conversations from chatbot

So we integrated Front chatbot to our website and we want to be able to do the following things:export conversations we received from this inbox per week identify topics that is most talked about, better to have this highlighted in a report What would be the best work around to make this happen.

481
Andy
alice_walmsley
alice_walmsley
asked in Get started on Front
Communication with non-Front user in your company

Hi, new to Front. :) @mentioning teammates in conversations seems to be one of the best ways to communicate with other Front users in your team but how do you best communicate with teammates in your company from other departments who are not Front users? 

1271
JohnW
aaronm
aaronmRookie
asked in Get started on Front
Organize Snoozed emails by Received Date

A way to organize snoozed email order based on the actual date received and not on snoozed date/time (and make that the default and you can toggle to snooze if you prefer it)

681
Sadie
Rubil
RubilEnthusiast
asked in Get started on Front
Slack Integration - Rule Set

Hello,  I am trying to convert a rule (send to slack rule) into a rule set, so it can be replicated for different mailboxes.However, I keep getting “an error occurred during conversion” Anyone has experience with this? Thank you

1101
cat_apac
Rubil
RubilEnthusiast
asked in Get started on Front
MS Forms Channel

Hello Everyone,  Just wanted to check in if anyone has had experience with connecting MS Forms as a channel.We are exploring the possibility of having Form based data coming in from our users, and since MS Forms is part of our M365 suite, wanted to check if it is recommended, if not, we will explore 3rd party forms to connect instead. Thanks in advance for any advice.

1031
Andy
Tym1000
Tym1000Helper
asked in Get started on Front
Implementation of Knowledge Base in addition to "Knowledge" plugin.

Hello everyone!     We have been using front for over a year now, and just realized it had a knowledge base function! We have added multiple types of information and are happy with the finished product. But I am interested in the functionality of the “Knowledge” icon on the plugin bar. Once clicked I see that no KB has been published for our company yet. What is the best way to publish our existing KB, so end users can view content while responding to messages. Do I just have the knowledge base published for only our workspace?  I appreciate the help!

631
Luke
support
supportRookie
asked in Get started on Front
End Conversation Help

how to end a conversation from admin or user end? if the user wants to start a new chat, or the admin wants to end the chat from that end

1171
naomi_oneal_nunnally
lpugi
lpugiConversationalist
asked in Get started on Front
auto reply form a shared inboxes

Hello everyone,  I don’t know if anybody can help here, but I’ve got blank “auto reply” from our shared inboxe that we don’t where it come from. So, if you’ve got any idea where I can start to search about this subject, I take it ^^ Thanks and have a nice day  

962
lpugi
tchristler
tchristlerConversationalist
asked in Get started on Front
Front office hours

During the presentation yesterday, they talked about Front drop in office hours to ask questions. I can’t find a link or anyway to sign up. Any suggestions? Thank you!

631
helena
InFr0nt
InFr0ntConversationalist
asked in Get started on Front
Filtering BCC sent emails from appearing as duplicates

I've been setting up a demo to test email aliases using an external SMTP. We want to ensure that a copy of every sent item is saved in our original Gmail inbox. To achieve this, I tried setting an auto BCC back to our inbox. However, this results in each outgoing message appearing twice in the thread: once as the sent item and again as a received message due to the BCC. I have the following questions:a) Is there a better method to achieve our goal without duplicating messages?b) Can we set up a filter to prevent certain messages from appearing in the inbox? We can't use the BCC filter rule because the email headers don't seem to include a real BCC header.c) Which emails in gmail are front importing? Is there any kind of filter I can set within gmail for emails I do not want front to import altogether?  Thanks for your help!

852
InFr0nt
Jon H
Jon HRookie
asked in Get started on Front
Looking for a front expert/ consultant for set up help

I need help setting up our app but don’t want or have the time to become an expert myself. 

1831
helena
hurtadoandres
hurtadoandresConversationalist
asked in Get started on Front
Struggling with editing a teammate

Hi I am struggling with changing details on a team member. Could you please assist me? Owr former COO left the firm so we changed her email address in Microsoft365  to a new email address. Our former COO  is currently added as a team member in Front but I want to edit that user and change it to the new user. how do I do this?

933
cat_apac
eden
edenRookie
asked in Get started on Front
How are we supposed to use email automation tools when All sent emails from automation platforms end up in inbox

Hi Front Reps, We are trialling your software and are finding it hard to figure out how we are best to use it as it is actually creating ALOT more work for our team Let me explain what is happening specifically. Our shared inbox, and some personal inboxes, have automations from email platforms that send email from our accounts. This is incredibly common, it saves our team dozens if not hundreds of hours a month.  For example, if a new lead comes in, a series of 10 emails get automatically sent from my inbox over the course of the next few months. If a project is completed, the request a review email gets sent. We also have a CRM that sends emails directly from Gmail and syncs with that. In front - it seems that every time one of these platforms sends an email (they do sync with my gmail inbox, and send from my gmail itself, eg: these emails send from the gmail account via api using these email automation tools so we can see all emails) - all these automations then appear in my INBOX in

1131
annika_hanlon
Kam
KamConversationalist
asked in Get started on Front
Bulk Archive Shared with me emails

Is there a way to bulk archive Shared with me emails?

1691
helena
Paty
PatyRookie
asked in Get started on Front
Best way to send a template to multiple contacts

Hi all,Hope you can help as I am newMy team needs to send an email template to multiple contacts however we can´t seem to be able to select the members Can anyone guide me ?Thanks!

841
Sadie
avi
aviConversationalist
asked in Get started on Front
Sharing Calanders with Teammates

Hi, I have a calander linked to my email address that I am able to share with my teammates. It appears as avi@zervtek.com, but I also have a couple of additional calanders that my teammates cannot add because it does not show up in the “Find People” search bar.  If that’s not possible, is there a way to have a shared calander that we can all access and add/subtract items from?Thanks in advance!

1342
avi
htetaung
htetaungRookie
asked in Get started on Front
Facebook Messages not showing

i’ve followed steps for connecting facebook page but new messages are not showing in Front.

1061
PhoebeatFront
bradley_roe
bradley_roeConversationalist
asked in Get started on Front
Small arrow

Hi does anyone know what the small arrow highlighted in the screen shot refers to?Thanks! 

1682
H
daled
daledConversationalist
asked in Get started on Front
Preparation for Work Using Front -

Hi everyone! New user here, any Tips and tricks or Best practices to keep in mind for Beginners. Thank you

1021
Javier - Developer Relations
hector_rojo
hector_rojoConversationalist
asked in Get started on Front
Unable to find a conversation/message in front

I am unable to find a conversation/message in Front using the cnv_ID and/or msg_ID. How can I find them and why are they blocked? Seems to be Invisible

2403
helena
ArranLeith
ArranLeithConversationalist
asked in Get started on Front
Message Templates - Folders

Hello everyone! I’m very new to Front and i’m currently playing around with all the features but I can’t seem to find how put Message Templates and organise them into folders. Is it also possible to organise the folders into workplaces so only certain departments can access specific templates? Thanks in advance!

1331
Cori
Techbob
TechbobConversationalist
asked in Get started on Front
Front auto archives emails those assigned to anyone else

Hello everyone, I am facing a problem with Front, when ever I assign an email that is left unassigned or change the assignee name then front automatically archiving the email.Not really sure if I changed something lately in the settings or this is as part of new updates in front.This is very frustrating after assigning the email to someone, I also have to click Unarchive in my email in order to bring the email back to my shared section. I appreciate if you can share any work around or some sort of setting which could solve the issue

6345
naomi_oneal_nunnally
nicole_caricato
nicole_caricatoConversationalist
asked in Get started on Front
Getting Started with Front - Best Advice for New Hires

I am brand new to my organization (and to Front), and am really looking forward to using the platform. Being new, I don’t really know where to start. Setting up tags and rules seems super helpful, but I am not familiar enough with my company’s process to know what to expect. Does anyone have any advice for brand new team members? Thanks all!

1594
zach_maes
lorelai
lorelaiRookie
asked in Get started on Front
Remapping chat from Intercom

For anyone that has transitioned from Intercom to Front Chat, do you have any workflow or implementation lessons learned?

1882
helena

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