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  • 83 Topics
  • 152 Replies
83 Topics
abrown
abrownRookie
posted in Get started on Front
New to Front

New to Front, but so far very useful they really thought of everything! Combining all my favorite features from other platforms in one domain, game changer. Can’t wait to keep exploring! 

521
helena
11 months ago
nicole.kane
nicole.kaneConversationalist
asked in Get started on Front
Analytics

For an operations and logistics based company - which analytical feature do you think best suit the needs to meet expectations of customers.

1302
helena
11 months ago
adrian
adrianEnthusiast
posted in Get started on Front
Email introduction

Hello, everyone. Another email post from me. We are starting to introduce Front to our company. We have a wide variety of users. Some have preferred Outlook, while others have preferred Gmail. Any tips on how to convert them into Front when it’s this diverse? As usual most people don’t like change, but I know Front could be more beneficial for them to use, but just curious to see what has worked, or challenges others have faced when releasing Front within a company. 

1182
Javier - Developer Relations
1 year ago
adrian
adrianEnthusiast
posted in Get started on Front
Shortcuts

Hello, I am still pretty fresh to Front, and have reviewed some conversations on shortcuts, plus the training. Something that would be nice (unless I completely missed it), would be custom tag shortcuts (similar to Outlook). Our users are used to Outlook and most of them have shortcuts to send emails to specific folders. It would be nice if we could customize shortcuts for that. When on an email instead of using Ctrl + E to archive if I could customize a shortcut “Ctrl + 1” to tag and archive an email. 

1921
Javier - Developer Relations
1 year ago
evgenia_bairachtari
evgenia_bairachtariRookie
asked in Get started on Front
Create a view with more fields about status

Hello, is there any way to create a new view, which i can use for watching issues that are both of assigned and archived? Thank you in advance.

311
jessye
1 year ago
evgenia_bairachtari
evgenia_bairachtariRookie
asked in Get started on Front
Users' emails

Hello, i would like to ask if it’s possible to import the users’ emails to Front. Thank you in advance. 

652
JohnW
1 year ago
eli_reyes
eli_reyesConversationalist
asked in Get started on Front
Reply

Once reply is sent is there anyway to remove? or edit?

601
JohnW
1 year ago
mmontgomery
mmontgomeryConversationalist
asked in Get started on Front
Calendar

When you add an item to your email calendar will it automatically be added to your teams’ calendar and be able to be viewed just like in your email? 

1631
jessye
1 year ago
DuxEtCapital
DuxEtCapitalConversationalist
asked in Get started on Front
Importing old e-mail history from SMTP

Hi everyone!I’m just playing around with Front, as it has most of the features I am looking for.However, I am quite puzzled about why there is no way to import history from custom SMTP -adresses.I understand that it might be difficult to support this against all the different service providers out there. But shouldn’t it at least be possible to import a PST -file from Outlook?Does anyone know if they plan to add it? Or any other smart way of importing a file like this?Thanks in advance!

972
DuxEtCapital
1 year ago
JohnW
JohnWSmart Cookie
asked in Get started on Front
Finding Front Version | What's New

Finding Front VersionMany of us, who are long-time Microsoft users, are used to using the:Help > About’ or‘File > Account > About _____’option to find the Version number of the Microsoft product they are using.  How does a user accomplish this in Front?What’s NewAnother common convention used by other software is when an updated version is installed, upon relaunch, a ‘What’s New’ summary or link to same is provided.  Am I missing something?

1242
samsheridan
1 year ago
honor
honorConversationalist
asked in Get started on Front
Question: How to send an email from a general email address that shows in the recipients inbox as being from a specific named person

I've received a lot of marketing emails that appear in my inbox as being from a specific person, but come from a general email address (e.g. hello@). I wonder if this can be replicated on Front - e.g. the sender will appear in recipients inboxes as a ‘Joe Bloggs’ but the email itself will be sent directly from a general email address.

854
sadie_mcdaniel
1 year ago
samsheridan
samsheridanHelper
asked in Get started on Front
Using signature variables as conditions

We’re looking to use signature templates with custom variables, but can’t find a syntax to add a constant string only when a variable is populated. Front’s variable syntax resembles Twig, but it doesn’t seem to be compatible. If a title exists, we want:{{user.name}}, {{user.custom.title}}If no title exists, we want:{{user.name}}Not:{{user.name}},  Same thing for phone numbers. Bonus points if you can tell me syntax to conditionally include a carriage return. This sample {{recipient.first_name | 'there'}} from the article gives me hope that it’s possible, but we need the opposite (text if exists) or to be able to inject a variable between strings. This is what I really want to do:{{user.custom.direct} ? ‘Direct ’ + {user.custom.direct} : ‘ | ’}Main 555-555-5555

1353
hanna_parker
1 year ago
marissa_euperio
marissa_euperioConversationalist
asked in Get started on Front
Is it possible to undelegate a blocked/inactive user's inbox?

It’s come up a several times that delegated inboxes for former employees (inactive accounts) still show as delegated for their teammates. Aside from removing them from view in sidebar, is there a way to access and un-delegate as an admin?

472
marissa_euperio
1 year ago
Eugene
EugeneConversationalist
asked in Get started on Front
What are the Pros and Cons of the WebApp vs the PC App?

We have found in the past that the PC App can be a bit buggy or have issues with updating in our highly restrictve enviroment due to lack of user permissions.Can someone clafify the use case for PC app over the WebApp as the WebApp does everythign I can see.Cheers, 

1951
Luke
1 year ago
cathryn
cathrynRookie
asked in Get started on Front
Does a New Account Get Created with Contact Important?

Hi all,I’d like to upload a list of contacts into Front — am wondering if a new Account will be created if the CSV file has a column for account?Thanks so much,Cathryn

776
helena
1 year ago
Front User
Front UserFronteer
asked in Get started on Front
Contact syncing / import

I’m new to Front and have a bunch of contacts. How do I get them into Front?

1795
sgarza
1 year ago
Philippe_RC
Philippe_RCConversationalist
asked in Get started on Front
Is an API required to trigger tasks creation in Hubspot?

We are using hubspot for most of our current automation and processes. Can I use a automation rule to generate a task in Hubspot when XYZ conditions or do I need to create an API for that? 

641
cat_apac
1 year ago
Philippe_RC
Philippe_RCConversationalist
asked in Get started on Front
Can an action be to create an email using IA

I know that it is fairly easy to setup automation and have an automatic reply using a template but is it possible to trigger an action that would generate an IA answer and have it saved as draft for a teammate review before sending? 

1371
helena
1 year ago
Z
Zhe08Rookie
asked in Get started on Front
Multiple Users/Device - One Log In Credentials

Is it possible to have multiple users/devices use one login credentials? For instance, I have a group of 10 analysts and I wanted them to use one login credentials for uniformity and it will only show as a group email to my clients. Hope you can provide me with answers on this.

1351
Luke
1 year ago
tommeyboy
tommeyboyRookie
asked in Get started on Front
Plan Limits

I’m trying to get a better understanding on what the limits are for each of the plans. I’m on the starter plan and will be moving to growth in the next few months.  Where can I find what the limits are for rules, connections, etc.   

1831
H
1 year ago
The Letting Agent
The Letting AgentRookie
asked in Get started on Front
Trying to Set up Front - with x3 Users... but only 1 email address

Good afternoon, We are VERY green to Front… Initially, I was under the impression, we would be able to set x3 team members - so that we can each log in to access the same 1 email inbox. We do not have different email addresses - as we currently only log on via web access to gmail. moving forward, Would love it so that we can chat between us remotely - but each time I try to set up a team mate, it asks for an email address… and naturally - we only have the 1 for all 3 of us?? My head is boggled!! please help… cheers

1751
PhoebeatFront
1 year ago
Front User
Front UserFronteer
asked in Get started on Front
How can I change my email address?

How can I change my email address?

4741
C
1 year ago
Front User
Front UserFronteer
asked in Get started on Front
Can I recall / undo / unsend an email that I’ve hit send on?

Can I recall / undo / unsend an email that I’ve hit send on? 

8331
C
1 year ago
Front User
Front UserFronteer
asked in Get started on Front
Teammate send from personal address

I want my teammate to send from my personal email address. Is this possible in Front?

2261
C
1 year ago
Front User
Front UserFronteer
asked in Get started on Front
How do I manage my billing and plan?

How do I manage my billing and plan?

981
C
1 year ago

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