Get started on Front

Need help getting up and running? You've come to the right place.

  • 50 Topics
  • 98 Replies

50 Topics

DuxEtCapital
DuxEtCapitalConversationalist
asked in Get started on Front

Importing old e-mail history from SMTP

Hi everyone!I’m just playing around with Front, as it has most of the features I am looking for.However, I am quite puzzled about why there is no way to import history from custom SMTP -adresses.I understand that it might be difficult to support this against all the different service providers out there. But shouldn’t it at least be possible to import a PST -file from Outlook?Does anyone know if they plan to add it? Or any other smart way of importing a file like this?Thanks in advance!

2
DuxEtCapital
5 months ago
JohnW
JohnWSmart Cookie
asked in Get started on Front

Finding Front Version | What's New

Finding Front VersionMany of us, who are long-time Microsoft users, are used to using the:Help > About’ or‘File > Account > About _____’option to find the Version number of the Microsoft product they are using.  How does a user accomplish this in Front?What’s NewAnother common convention used by other software is when an updated version is installed, upon relaunch, a ‘What’s New’ summary or link to same is provided.  Am I missing something?

2
samsheridan
5 months ago
honor
honorConversationalist
asked in Get started on Front

Question: How to send an email from a general email address that shows in the recipients inbox as being from a specific named person

I've received a lot of marketing emails that appear in my inbox as being from a specific person, but come from a general email address (e.g. hello@). I wonder if this can be replicated on Front - e.g. the sender will appear in recipients inboxes as a ‘Joe Bloggs’ but the email itself will be sent directly from a general email address.

4
sadie_mcdaniel
5 months ago
samsheridan
samsheridanHelper
asked in Get started on Front

Using signature variables as conditions

We’re looking to use signature templates with custom variables, but can’t find a syntax to add a constant string only when a variable is populated. Front’s variable syntax resembles Twig, but it doesn’t seem to be compatible. If a title exists, we want:{{user.name}}, {{user.custom.title}}If no title exists, we want:{{user.name}}Not:{{user.name}},  Same thing for phone numbers. Bonus points if you can tell me syntax to conditionally include a carriage return. This sample {{recipient.first_name | 'there'}} from the article gives me hope that it’s possible, but we need the opposite (text if exists) or to be able to inject a variable between strings. This is what I really want to do:{{user.custom.direct} ? ‘Direct ’ + {user.custom.direct} : ‘ | ’}Main 555-555-5555

3
hanna_parker
6 months ago
marissa_euperio
marissa_euperioConversationalist
asked in Get started on Front

Is it possible to undelegate a blocked/inactive user's inbox?

It’s come up a several times that delegated inboxes for former employees (inactive accounts) still show as delegated for their teammates. Aside from removing them from view in sidebar, is there a way to access and un-delegate as an admin?

2
marissa_euperio
6 months ago
Eugene
EugeneConversationalist
asked in Get started on Front

What are the Pros and Cons of the WebApp vs the PC App?

We have found in the past that the PC App can be a bit buggy or have issues with updating in our highly restrictve enviroment due to lack of user permissions.Can someone clafify the use case for PC app over the WebApp as the WebApp does everythign I can see.Cheers, 

1
Luke
6 months ago
cathryn
cathrynRookie
asked in Get started on Front

Does a New Account Get Created with Contact Important?

Hi all,I’d like to upload a list of contacts into Front — am wondering if a new Account will be created if the CSV file has a column for account?Thanks so much,Cathryn

3
helena
6 months ago
Front User
Front UserFronteer
asked in Get started on Front

Contact syncing / import

I’m new to Front and have a bunch of contacts. How do I get them into Front?

5
sgarza
6 months ago
Philippe_RC
Philippe_RCConversationalist
asked in Get started on Front

Is an API required to trigger tasks creation in Hubspot?

We are using hubspot for most of our current automation and processes. Can I use a automation rule to generate a task in Hubspot when XYZ conditions or do I need to create an API for that? 

1
cat_apac
6 months ago
Philippe_RC
Philippe_RCConversationalist
asked in Get started on Front

Can an action be to create an email using IA

I know that it is fairly easy to setup automation and have an automatic reply using a template but is it possible to trigger an action that would generate an IA answer and have it saved as draft for a teammate review before sending? 

1
helena
6 months ago
Z
Zhe08Rookie
asked in Get started on Front

Multiple Users/Device - One Log In Credentials

Is it possible to have multiple users/devices use one login credentials? For instance, I have a group of 10 analysts and I wanted them to use one login credentials for uniformity and it will only show as a group email to my clients. Hope you can provide me with answers on this.

1
Luke
7 months ago
tommeyboy
tommeyboyRookie
asked in Get started on Front

Plan Limits

I’m trying to get a better understanding on what the limits are for each of the plans. I’m on the starter plan and will be moving to growth in the next few months.  Where can I find what the limits are for rules, connections, etc.   

1
H
10 months ago
The Letting Agent
The Letting AgentRookie
asked in Get started on Front

Trying to Set up Front - with x3 Users... but only 1 email address

Good afternoon, We are VERY green to Front… Initially, I was under the impression, we would be able to set x3 team members - so that we can each log in to access the same 1 email inbox. We do not have different email addresses - as we currently only log on via web access to gmail. moving forward, Would love it so that we can chat between us remotely - but each time I try to set up a team mate, it asks for an email address… and naturally - we only have the 1 for all 3 of us?? My head is boggled!! please help… cheers

1
PhoebeatFront
11 months ago
Front User
Front UserFronteer
asked in Get started on Front

How can I change my email address?

How can I change my email address?

1
C
11 months ago
Front User
Front UserFronteer
asked in Get started on Front

Can I recall / undo / unsend an email that I’ve hit send on?

Can I recall / undo / unsend an email that I’ve hit send on? 

1
C
11 months ago
Front User
Front UserFronteer
asked in Get started on Front

Teammate send from personal address

I want my teammate to send from my personal email address. Is this possible in Front?

1
C
11 months ago
Front User
Front UserFronteer
asked in Get started on Front

How do I manage my billing and plan?

How do I manage my billing and plan?

1
C
11 months ago
Front User
Front UserFronteer
asked in Get started on Front

Too many notifications

I’m getting too many notifications. I only want it for a few inboxes but I get them for almost everything that happens in Front.

1
C
11 months ago
Front User
Front UserFronteer
asked in Get started on Front

Change sender name for shared inbox when I send message

 I’m trying to use a shared inbox but my own name keeps showing up for the recipient instead of the company name. How do I make it show as coming from my company?

1
C
11 months ago
Front User
Front UserFronteer
asked in Get started on Front

How do I use Google Groups in Front?

How do I use Google Groups in Front?

1
C
11 months ago
Front User
Front UserFronteer
asked in Get started on Front

Change private inbox to shared

I have a private inbox but I want to make it shared. How do I do that? And can I make it private again later if I change my mind?

1
C
11 months ago
Front User
Front UserFronteer
asked in Get started on Front

How do I remove a channel after I’ve added it?

How do I remove a channel after I’ve added it?

1
C
11 months ago
Front User
Front UserFronteer
asked in Get started on Front

How do I get an overview of how to use Front?

How do I get an overview of how to use Front?

1
C
11 months ago
Front User
Front UserFronteer
asked in Get started on Front

I cant get access to mailboxes

Can you get me access to mailboxes. I have access to them but can’t see them in my sidebar

1
C
1 year ago
Front User
Front UserFronteer
asked in Get started on Front

Can you access a teammate's mailbox as an admin?

Afternoon! Is it at all possible to access a user’s mailbox from the administrative level? Example: I’m Customer service Director & have multiple emergency call outs today. For whatever reasons I want to look at these users mailboxes. I do not have their credentials, but am an admin on Front app. I understand you can grab assigned conversations from anyone at anytime and assign to someone else, but would that be all we can manipulate from a user who is not here? I also know you can add a user mailbox to your own account, but you need credentials for that to set up 365 with their account. Front also emails reset pw links to emails so resetting a pw is not an option either.   Thanks a lot!

1
C
1 year ago

Badge winners

Show all badges
Terms & ConditionsCookie settings