How do we setup a custom SMS connection channel to connect to AWS End User SMS or AWS SNS (instead of ex: twilio)
The only guide is confusing and doesnt really help - also asked AWS side but they referred back to frontapp.
Question
Connecting to AWS End User SMS or AWS SNS
+6Hi there! Cat here from the Front support team 🌻
This is an interesting question! I’m afraid I don’t have a definitive answer so I’m going to need to check internally and get back to you on this...
Cheers,
Cat
+8Hello! We do not currently have a native connector with this provider. However, you can likely still connect this source to Front via an Application Channel. Application channels are useful for establishing a communication channel in Front with a variety of third party data sources, from SMS to phone call logs to live chat.
You can read more on how to get started with Application Channels here within our developer documentation here: https://dev.frontapp.com/docs/creating-a-partner-channel. Please note these channel types will likely require some custom code and implementation from your side.
Login to the community
No account yet? Create an account
Use your Front credentials
Log in with Frontor
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.