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Hi everyone!

We handle a large volume of customer conversations every day, and we’re finding it difficult to keep our tagging consistent and truly useful. One of the main challenges is that we don’t have a standardized list of keywords or predefined tag guidelines, so team members often apply tags based on their own judgment, which makes reporting and filtering much harder.

How do your teams keep tagging organized and consistent, especially when you don’t have a strict set of keywords? Any best practices, workflows, or automation tips would be really appreciated!

 

Thank you!

Patrycja

I think the best way to go about this is to revise what you have now, and agree on a standard set of tags. It can be a bit of back and forth from the start, but after a while, your team should be in the know of existing tags. Newly created ones can be reviewed as you go (with analytics).

 

Hi there! Cat here from the Front support team 🌻

I agree with Hugo’s suggestion above! Taking some time to standardise the tags you want your team to use will pay off in the long run.

Once you have the tags standardised, you can then (if you want!) use rules to require tags: https://help.front.com/en/articles/2106

Cheers,
Cat

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