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Hassan_Pervez
Hassan_Pervez
Conversationalist
October 3, 2025
Question

Best Practices for Sales Team Under 5 Users

  • October 3, 2025
  • 2 replies
  • 346 views

Hi, I am new to front and wanted to learn from others that have a small group of 2-5 sales reps and how they are currently using front and what type of automations are helpful to ensure a smooth customer experience while ensuring the app is being used proficiently?

    2 replies

    cat_apac
    cat_apac
    Fronteer
    October 7, 2025

    Hi there! Cat here from the Front support team 🌻

    I don’t have specific advice for you on this - I’m sure others in the community will be able to chip in on that! - but I wanted to let you know that if there’s any workflow or use case that you are struggling with or would like further assistance with, you can reach out to our team at any time via the Front Portal 🙌

    Cheers,
    Cat

    tylerp
    tylerp
    Conversationalist
    October 9, 2025

    hi Hassan, i’m from a Support team, but we are also a small group (4 agents + 1 manager). we utilize a round-robin assigning system, ai topic tagging, plus SLA warnings. round robin helps ensure that all tickets get picked up by someone, while balancing the load across the team.

     

    the topic tagging and SLA warnings also help the team prioritize tickets more easily so we can ensure that certain topics, or tickets close to SLA are actioned first

     

    im sure there’s some differences for a Sales teams’ configuration, but hopefully this helps give some insight to how a small team can use Front!

     

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