Hi, I am new to front and wanted to learn from others that have a small group of 2-5 sales reps and how they are currently using front and what type of automations are helpful to ensure a smooth customer experience while ensuring the app is being used proficiently?
Question
Best Practices for Sales Team Under 5 Users
+6Hi there! Cat here from the Front support team 🌻
I don’t have specific advice for you on this - I’m sure others in the community will be able to chip in on that! - but I wanted to let you know that if there’s any workflow or use case that you are struggling with or would like further assistance with, you can reach out to our team at any time via the Front Portal 🙌
Cheers,
Cat
hi Hassan, i’m from a Support team, but we are also a small group (4 agents + 1 manager). we utilize a round-robin assigning system, ai topic tagging, plus SLA warnings. round robin helps ensure that all tickets get picked up by someone, while balancing the load across the team.
the topic tagging and SLA warnings also help the team prioritize tickets more easily so we can ensure that certain topics, or tickets close to SLA are actioned first
im sure there’s some differences for a Sales teams’ configuration, but hopefully this helps give some insight to how a small team can use Front!
Login to the community
No account yet? Create an account
Use your Front credentials
Log in with Frontor
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.