We are newer to Front, but for anyone managing ongoing conversations, don’t forget about the “Waiting” status, it’s a great tool for keeping your inbox organized and transparent.

When you’re waiting on a client’s reply or an internal follow-up, switching the thread to “Waiting” helps signal that action is pending elsewhere without losing visibility. It also keeps response metrics clean and prevents things from falling through the cracks, especially important when turnaround time matters!

This has been a game changer for our team!