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Hoping someone here has run into this before. I run a screen printing & embroidery shop and use Front for all our customer communications. I’m trying to connect my Google Calendar (Workspace account) to Front, and I’m getting some mixed signals from the app.

Here’s what’s happening:

  • I went through the normal “Sign in with Google” flow to connect the calendar.

  • It looked like everything worked — Front said permissions were granted (see attached screenshots).

  • But when I go to the Calendar section in Front, it still tells me to connect a calendar.

  • If I try to reconnect, the channel setup page says the calendar is already connected by my company, so I can’t re-do it.

So… it’s kind of in limbo? 😅

A few things I’m wondering:

  • Why would Front say it’s already connected, but also not actually let me use it?

  • Could this be a conflict between company-level and user-level settings?

  • Is there somewhere I can check if the calendar is hooked up to a different inbox or workspace?

  • What’s the best way to fully remove and re-add the calendar from scratch?

  • Any tricks to force a sync or reset when the system thinks it’s already connected?

Just for context — I’m the Front workspace admin, and this is a Google Workspace account (not a personal Gmail). Ultimately, I’m trying to get my calendar synced to power some scheduling and customer-facing workflows.

Any advice would be huge — thanks in advance!

 

 

Hi there! Cat here from the Front support team 🌻

Our team might need to take a closer look at your settings to help resolve this, so feel free to create a ticket with our team via the Front Portal!

In the meantime, I want to clarify that Front is able to sync calendars via Google only when the associated email address is connected as a personal channel (i.e. not a shared one). This is something we can examine securely in detail if you can send our team a message 📧

Cheers,
Cat


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