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Front auto archives emails those assigned to anyone else

  • 13 July 2023
  • 3 replies
  • 133 views
Techbob

Hello everyone, 

I am facing a problem with Front, when ever I assign an email that is left unassigned or change the assignee name then front automatically archiving the email.
Not really sure if I changed something lately in the settings or this is as part of new updates in front.


This is very frustrating after assigning the email to someone, I also have to click Unarchive in my email in order to bring the email back to my shared section.

 

I appreciate if you can share any work around or some sort of setting which could solve the issue

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Best answer by Andy 14 July 2023, 17:24

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Andy
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Hi there! So, this is by design. To clarify, when you assign a conversation away to another teammate it’s assumed that you are done with the conversation so it becomes archived. New activities on the conversation will automatically open the conversation in your Shared with Me, so it’s not required to Unarchive these conversations after assigning. 

Let me know if you have any questions! 

Techbob

Hey Andy,

 

Thank you so much for your reply!!

I understood the work around but my only concern now is, as soon as I un-assign or assign it to somebody else, by default the email is archiving without bring it to the shared section. Is this also the feature?

Andy
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Good question! To ensure the conversation ends up in your Shared with Me you’ll want to make sure you subscribe to the conversation before assigning it away. This will ensure any new activity on the convo will show up in your Share with Me. With that said, if you did take action on the convo in someway before assigning it to another teammate, you should be automatically subscribed to it. You can find more information on the participant’s menu here: https://help.front.com/en/articles/2258. 

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