Question

Facebook Messages not showing

  • 20 April 2024
  • 1 reply
  • 17 views

i’ve followed steps for connecting facebook page but new messages are not showing in Front.


1 reply

Userlevel 2
Badge +3

Hi there, Phoebe from Front Support here-- 

Once the Facebook channel is connected, any direct messages sent to your Page will be automatically imported to Front, but no historical messages will be imported. If you’re not seeing messages flow in from after the date you connected the channel, please reach out to Front’s Support team at support@front.com and we can assist with your setup. 


Thanks!

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