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Product Q&A

Got questions about how to use a feature? Need help troubleshooting? Ask away and our team or your peers can assist.

  • 209 Topics
  • 499 Replies
209 Topics
Front User
Front UserFronteer
asked in Product Q&A
Show accounts pinned on your sidebar

Hi, Is there a way to show accounts pinned on your sidebar without making a tag?

1
C
1 year ago
Front User
Front UserFronteer
asked in Product Q&A
Rule based on the account name mentioned in the body

Can you make a rule based on if the account name is mentioned in the body? we have Salesforce notifications where the contact isn't included and shouldn't be but it should be assigned to the account owner. Part of what I'm trying to do is eliminate any rule where the rule is created once per account. Is there any possibility of a catch all rule like: WHEN inbound message is receivedIF subject or message body contains Account nameTHEN assign to Account owner. 

1
C
1 year ago
Front User
Front UserFronteer
asked in Product Q&A
Difference between AND and OR in rules

Does it really matter whether rule conditions are set up with AND or OR conditions??

1
C
1 year ago
Front User
Front UserFronteer
asked in Product Q&A
Are time rule triggers based on calendar or business hours?

Are the "hours" in the time passed trigger for a rule based on business hours set up in Front or are they calendar hours? For example, for the “time passed since trigger” rule condition.

1
C
1 year ago
Front User
Front UserFronteer
asked in Product Q&A
Forwarding rule after time period

Hi! I've got a specific "rule" question.  I'm looking to create a rule where we can forward a specific email (identified by a tag) to a recipient 3 business days after it has been archived.  In looking at the rules, I think what I may be missing is the ability to set it so that the action (forwarding) occurs 3 days after an event (archiving). Is there a way to set this up? If not, do you have any creative ways in which we may be able to achieve this? Thanks!

1
C
1 year ago
Front User
Front UserFronteer
asked in Product Q&A
Scheduling link issue

My Front calendar scheduling links are setup with the Zoom option but it doesn't look like Zoom is being added to the meeting requests when people schedule a meeting. Please can you advise.

1
C
1 year ago
Front User
Front UserFronteer
asked in Product Q&A
100 attachment limit problem with a channel

Dear Team, Kindly note that we are receiving the below message when trying to send an email from one of our channels. 

1
C
1 year ago
Front User
Front UserFronteer
asked in Product Q&A
Why are my snoozed conversations re opening?

Hi, We are having some users with issues with snoozed items popping back up immediately in their assigned to me, and not at their snoozed time. Can you please advise?

1
C
1 year ago
Front User
Front UserFronteer
asked in Product Q&A
How are analytics attributed when a message is delegated?

Question here!  Just to confirm analytics when using delegation(s). Example: If I(Jaime) delegate my mailbox to you(Sadie & or Patrick), when we run reports metrics will only reflect Jaime mailbox correct? It will not add additional sent items for Sadie/Patrick if I run a report on Sadie/Patrick sent items. Update: Now that I read it several times, it sounds like the metrics get recorded to whomever is covering the mailbox delegated.

1
C
1 year ago

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