What are the benefits of using Dialpad with Front? I’m mostly looking for a feature we can enable for SMS messages, but am interested in learning other possibilities. Is there an article I can read more about this?
Best answer by sadie_mcdaniel
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+5
Dialpad Overview - Front
Front + Dialpad - Dialpad
We are actively looking at Telephony integration with Front. Ultimately, we would like to be able to have seamless integration for voice, SMS & MMS messaging, that includes logging.
We’re currently under contract with Zoom (Damned Plannedemic!) for another year+, so we’re hoping a robust Front Zoom integration happens sooner, rather than later.
+2
Hi Heather! Dialpad’s integration with Front provides an in-app phone, so you can make and receive phone calls and handle texts without leaving Front. In combination with your Dialpad Inbox, you can manage all your call activity in one place in Front. I’ve included more information about the Dialpad integration, the Dialpad inbox and the Dialpad SMS channel for your review below!
https://help.front.com/en/articles/2303
https://help.front.com/en/articles/2025
https://help.front.com/en/articles/2019
I hope this is helpful!
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