In a dynamic variable for a rule, I’m looking for a way to filter a group by another group, and I’m struggling to figure out how to do this with the existing options.
Essentially, I have two groups of teammates: Group A (specific teammate group) and Group B (participants). I want a new group that is everyone in Group A that is NOT in Group B.
The goal is to limit duplicate notifications for a single conversation by notifying only the members of the specific teammate group who are not already subscribed. Mobile notifications can become very noisy when a team member is already subscribed to a conversation and then receives further notifications for the same message because of triggered rules.
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Dynamic Variables - Filtering Groups
Best answer by justin
Hi
Happy to show how this is possible with dynamic variables in Front. To start, you will need 2 total dynamic variables to determine your target group of teammates to notify. I’ll break these down below:
Group B (Conversation Participants):
As you can see above, in the Group B dynamic variable we obtain the teammate IDs of those that are participants.
Group C (Target teammates to notify / Group A - Group B):
In the Group C dynamic variable, we get the teammate group (Group A in your example). Then we filter out those teammates in the group if they are in Group B (participants).
This will then allow you to notify Group C, your targeted teammates in the group that are not already participants.
Hope this helps!
Best,
Justin
+8Hi
Happy to show how this is possible with dynamic variables in Front. To start, you will need 2 total dynamic variables to determine your target group of teammates to notify. I’ll break these down below:
Group B (Conversation Participants):
As you can see above, in the Group B dynamic variable we obtain the teammate IDs of those that are participants.
Group C (Target teammates to notify / Group A - Group B):
In the Group C dynamic variable, we get the teammate group (Group A in your example). Then we filter out those teammates in the group if they are in Group B (participants).
This will then allow you to notify Group C, your targeted teammates in the group that are not already participants.
Hope this helps!
Best,
Justin
It baffles me a bit that what appears to be a collection of Teammates cannot be compared to another collection of Teammates without converting it to a list of Teammate IDs, but then I don’t know the code that lies beneath the UI.
Thank you! This should accomplish what I’m looking for. :)
+8Happy to help
Glad to hear that this will help provide the desired workflow 🙌
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