Hi Alice! 

I’m Luke, from the Front Support team  

Other Community members will be able to share their recommendations, I’m sure, but I thought I’d start off the thread replies here with one of my favourite features for this  

We use Front internally (of course! ) and our Support team uses a tiered structure of inboxes and routing rules to organise our Support requests. This is great for keeping our support “queue” clean and clear for our support specialists, but it does lead to having to keep an eye on conversations in a few different places. 

To mitigate this, I like to use Views in my left-hand sidebar. By using Views, I can still respect our team’s overall workflow, while adapting certain parts of it to my own personal preference of how to view conversations, and inboxes together. I also highlight them with an emoji, rather than the standard inbox “colour” icon. 

Hope this helps! If there are any other specific types of features / tools you’re looking for, or a use case you’re searching a solution for, please let me know and I’ll be happy to assist further 🫡

We also have a similar thread here!