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Community topics about Front features and workflows

306 Topics

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Lisa FRookie

asked in Workflows discussion

How can we append messages to all signatures in organization

What is the best way to append a message to the end of all company signatures without updating each one manually?

4 months ago

jonjonRookie

asked in Product Q&A

Can Front use SMS and Whatsapp from Twilio with the same phone number?

These integrations are great but could someone explain why the same phone number cannot be used for both SMS and Whatsapp through Twilio?

4 months ago

helenaCommunity Manager

published in Product Q&A

Dynamic objects AMA: pull info from any system into FrontAMA

Did you know you can pull in information from your third-party systems directly into Front with dynamic objects? Simplify and automate your communication workflows using the orders, shipments, accounts, and other business objects that your communications center around.If you’re curious to know more, you’ve come to the right place! We have our Product Manager @robby_p here to answer all your questions about dynamic objects and how to use them with your systems. 📹 Here’s a demo showing dynamic objects in action and how to set them up: If that looks interesting to you, you can use these additional guides to help you set up:How to create dynamic objects Create dynamic objects with third-party dataAnd now, fire away with your questions below! This could get technical depending on how deep you want to go, so we welcome all your questions as you’re setting up, or general questions about how you might use this feature. Robby will answer them all on Tuesday, December 5 (but questions after tha

119114

4 months ago

nina_schaeferConversationalist

asked in Workflows discussion

Rule doesn't work anymore

Hi,We have set up two rules for automatic receipt confirmations. These worked without any problems until yesterday. Now the message no longer goes out via email, but it still works on WhatsApp. When I look at the time of the last rule application, both show December 14th. 17:**. I can't find any reason why the rule no longer works today. Can you help me there?

4 months ago

mike_hillFronteer

published in Workflows discussion

How Front Support uses Front - Follow up questionsVideo

Thank you so much to all who attended our webinar on Dec 12th - “How Front Support uses Front”We had a lot to cover so would encourage any questions during or after the event to be added as replies to this post. We will respond to all by Thursday Dec 14th!For any chatbot specific questions, we encourage you to head to the Chatbot AMA where our Product Manager and Front Support Chat Manager will be addressing questions on Thursday Dec 14th.If you didn’t make it to our webinar, here’s the recording of it: Thank you!

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4 months ago

helenaCommunity Manager

published in Product Q&A

Front Chatbots AMA: Free your team from repetitionAMA

How often is your team answering the same question over and over? How often are they gathering the same information to resolve a customer inquiry? Does your customer communication feel a bit chaotic?Chatbots can play a massive role in eliminating those repetitive tasks and driving efficiency for your team and organization. Now that chatbots are available on Front Chat, we want to help you take advantage of the endless possibilities they create. Two chatbot experts at Front are coming together to answer all of your questions on Thursday, December 14th. Julia Wang, Front Chat’s Product Manager and Lemuel Chan, Front’s Support Operations Analyst (developed Front’s Support chatbot) can help you:Evaluate how to use chatbots in your business - Even if you don’t have a live chat team! Troubleshoot chatbot flows you are considering or actively working on Answer questions about recent and upcoming updates to Chatbots and Front Chat overallPlease submit as many questions as you’d like by replyi

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4 months ago

EugeneConversationalist

posted in Product Q&A

Community Shared Reports

Can users in the FrontApp Community Share Reports with others?I've used Spiceworks in the past (a long time ago) and found that function to share reports in the community was great as there was nearly always someone who had created the unique report we were looking for.Cheers.

4 months ago

helenaCommunity Manager

published in Workflows discussion

troweRookie

asked in Product Q&A

Tips

Does anyone have any general tips with front use so we can compare to see how we might do better? Thanks.

5 months ago

troweRookie

asked in Product Q&A

Tag Rules

Hi, We have had some issues with tagging emails correctly due to the wide variety of how someone can request an action from us. What is the best way to get around or deal with this? It’s been mentioned that set email formats/forms would work well. Thanks,

5 months ago

heather_hendricksConversationalist

asked in Product Q&A

Rarely used templates... Can they be archived or hidden?

I have templates that are important and will be used, however, rarely used. Is there a feature to hide or archive message templates?

5 months ago

tchristlerConversationalist

asked in Workflows discussion

Chat Survey

Is there a way to automate a survey to users following a chat conversation?

5 months ago

HonzaEnthusiast

asked in Product Q&A

Sometimes bounced email to one domain – why?

Hello. I have a problem with our emails to ONE specific domain.Our user sends emails from a shared inbox with a Google group channel.SOMETIMES there is an error in Front, and the email to NAME@DOMAIN.cz is not delivered. The error in Front looks like: bounce / 450 4.1.8 <bounces+7887486-433e-NAME=DOMAIN.cz@front-mail.OURDOMAIN.com>: Sender address rejected: Domain not found. There is no incoming email with info about rejected emails.Most of the time, user’s emails to this address go uninterrupted. Their admin can see only this log entry when the email is rejected:Sender address rejected: Domain not found; from=<bounces+7887486-433e-NAME=DOMAIN.cz@front-mail.OURDOMAIN.com> to=<NAME@DOMAIN.cz> proto=ESMTP helo=<o6.front-mail.frontapp.com> I have no info about their email server.Deliverability in Front is set correctly. As far as I know, there are no similar problems with other domains. What should I or their admin set up to make an uninterrupted flow of emails?

5 months ago

pstosConversationalist

asked in Product Q&A

Adding .ics calender events to calendar

Hi! When someone sends me an email with an .ics file attached, Front shows the the event above the email message with a calendar icon. But as far as I can see, there is no way to have Front add the event to my calendar. Do I have to do it manually?

5 months ago

GaspardFronteer

posted in Desktop release notes

Front Desktop 3.47.1

Upgrades to Electron 27.1.2 Fixes an issue with automatic timezone detection on macOS Sonoma

5 months ago

adrianEnthusiast

posted in Get started on Front

Email introduction

Hello, everyone. Another email post from me. We are starting to introduce Front to our company. We have a wide variety of users. Some have preferred Outlook, while others have preferred Gmail. Any tips on how to convert them into Front when it’s this diverse? As usual most people don’t like change, but I know Front could be more beneficial for them to use, but just curious to see what has worked, or challenges others have faced when releasing Front within a company.

5 months ago

adrianEnthusiast

posted in Get started on Front

Shortcuts

Hello, I am still pretty fresh to Front, and have reviewed some conversations on shortcuts, plus the training. Something that would be nice (unless I completely missed it), would be custom tag shortcuts (similar to Outlook). Our users are used to Outlook and most of them have shortcuts to send emails to specific folders. It would be nice if we could customize shortcuts for that. When on an email instead of using Ctrl + E to archive if I could customize a shortcut “Ctrl + 1” to tag and archive an email.

5 months ago

JohnWSmart Cookie

asked in Product Q&A

"Launched" Status for Ideas - When do 'Launched' Ideas become 'Already Available?' & appear in Front?

When do “Launched” Ideas become 'Already Available?'I received an email from Front, regarding the status of an Idea that had its status changed to ‘Launched.’ (See Below) The status ‘Launched’ does not appear in the list of “what each idea status means.”When do “Launched” ideas become available in our Front instance? Do we have access to a calendar of upcoming releases? it would be helpful to know in advance of new features going live, so that Administrators could become familiar with them and appropriate training be made available/created for end users.

5 months ago

jeffrey_herrinRookie

asked in Product Q&A

Reverse Filtering

I am working to try and improve search functionality for my teammates. One of the continuous complaints is that some of our group reporting crowds our search results when looking for previous conversations. We tag these reports which allows us to archive them and keep our inbox clean, but if you search using the order number then all of those reports appear in the search. When trying to filter these out I do not see an inverse filter, as in filter by tags that do not equal “Reports”. Anyone had any luck with inverse filtering?

5 months ago

nina_schaeferConversationalist

asked in Workflows discussion

Custom Views and Tags

Hi,We work with custom views to divide inboxes because we don't have teammates for individual topics, but we have different teams for different areas. We sort these views using tags and corresponding rules. If we remove such a TAG, the conversation will, of course, immediately disappear from the view. It is then relatively difficult to find them again, e.g. to archive, reply or set another TAG.Do you have any suggestions for solutions to this? BestNina

5 months ago

ashRookie

asked in Product Q&A

Draft error

Hi, I’m receiving a error saying “Draft Failure Mail Server rejected a command”. Can you help me please?

5 months ago

tom_karenaConversationalist

asked in Workflows discussion

Process for requesting information from another team

Hi there, I’m wanting to setup a workflow where our @sales team requests our @production team for a piece of information (e.g. lead time to get an order out) but I want the conversation to stay in the @sales inbox.Is there a good way to do this? Using tags and views for the @production team members? Thanks,Tom

5 months ago

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Front users

Dynamic objects AMA: pull info from any system into FrontAMA

How Front Support uses Front - Follow up questionsVideo

Front Chatbots AMA: Free your team from repetitionAMA

New features that improve logistics agent productivityVideo

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