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I have a user who was having email issues during the AWS outage yesterday.

Now her email is working, but her Sent items folder is only showing the past 2 days. We can search and find older emails in the Sent folder so we know they are there, but we cannot scroll back past yesterday morning.

We did try turing off sent item tracking and turning ir back on to see if the sent folder would resync, but that does not appear to have made any difference. 

Are there any other things I can try? The are connected to O365

 

Thanks

Thomas

Hi there! Cat here from the Front support team 🌻

Thanks for reaching out! As a first step in troubleshooting, would you mind trying the following and let me know if this resolves the issue:
- Clear cache
—> in the desktop app you can do this under Personal Settings > Preferences > Clear offline cache
—> in the browser version you will need to clear your browser cache and cookies
- Log out and back in to Front

If this doesn't resolve this behaviour, could you please ask the user who is experiencing this behaviour to reach out to our team via the Front Portal so that we can dive a bit deeper!

Cheers,
Cat 

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