Meet the all-new Front: AI that keeps you in complete control and a reimagined inbox to boost productivity and focus

Not a big fan of the redesign… important things like the trash button (especially when on Mac, where the Delete key doesn’t work the same) are hidden behind an additional click and generally things are harder to find.

Not a big fan of the new design at all. We tag all our conversations. Now the tag icon is not there anymore. Either you use the “+” = extra click. or you use the short cut “T” (also not super helpful when you are about to write a reply) 

in addition, we don’t see all the applied tags anymore, unless the screen is super wide or we collapse side bars. So this ist an extra click as well now. An improvement for the worse. 

Please don’t take away the old design in august. The new redesign focused way to much on looking modern/new and not being functional. 

Simple UX things like black side bar with white email make the old design easy on the eyes. 

 

Hi folks, thank you for your feedback here - it really is incredibly important to our team.

Our design team is still working on making changes and updates to ensure the best version of Front possible. If you have specific changes you would like to see in the future (I.e. colors, click paths, etc...) could you please send them to support@front.com. 

I’ve shared the above feedback with our designers already 🙂!

Some issue i have with design. 

Too much space between inboxes/file. I am now scrolling way to much to see everything. I have a lot of inboxes (personal and work) and its a long list. 

Font is difficult on the eyes. Side bar, email list, and emails. Not enough contrast and color isn’t dark enough to give contrast from the background. I have a 5k monitor and on both light and dark colors it look like its only HD. 

Reading through the list of emails (to the right of the side bar) the font doesn’t stand out from the background, to thin, not enough contrast. The break lines on each email in that list don’t stand out enough to make it easy to see going from one email to the next. 

The emails (to the right of where the email list is) don’t use the full screen. I have a large monitor and now there is so much empty space. there is a good 10% on each side of the email that is a waste. 

 There isn’t enough contrast between the emails and the background. Everything just flows together. 

I can’t even get into functionality because I can’t stand using this layout for more than 5 minutes. 

Again, please keep the old design past August. 

Thanks for sharing micahtcs 😀

Happy to help improve. Love using front. 

I tested the new UI for a full week, and unfortunately, it’s a complete non-starter. Productivity has taken a huge hit due to several poor design choices. I’m not happy at all as I struggle to find any benefit to this new design. If this UI remains the only option from 5 August, I’ll seriously consider migrating to Missive.

Here’s why:

1. Visual Clarity is Gone
   There’s no sense of depth anymore, making the interface visually exhausting to read. Contrast is too low, and comments blend into the emails, making them hard to distinguish. Even simple indicators, like the badge showing the number of emails in a thread, are gone—why remove something so essential?

2. Too Many Clicks for Simple Actions
   Everyday tasks now feel like a chore:

   • Adding a tag? Click, click, click.

   • Assigning multiple threads to someone? Click, click, click.

   • Merging threads or snoozing them? Click, click, click.

   • Even trashing an email takes extra effort!
     The UI feels slower because of the unnecessary friction.

3. Excessive Wasted Space
   The interface feels empty—large blank areas everywhere—while important features are hidden behind menus. Instead of being efficient, the design forces us to waste time hunting for tools we use constantly.

4. Archived Discussions Are Buried
   Accessing archived discussions is now unnecessarily difficult. These are core to workflow, yet the UI treats them as an afterthought.

5. Spam Folder Is Hidden
   Checking spam occasionally is part of normal workflow, but it’s now buried so deeply it’s frustrating to access.

6. Left Pane Scrolling Is a Headache
   The new layout forces constant scrolling to reach frequently used sections. This slows navigation and disrupts workflow.

And I could continue the list, but Front made me lose enough time already!

I couldn’t agree more with this feedback! Thank you for the suggestion of looking into Missive. The layout seems better than the updated Front inbox, and at half the cost. 

Is the new design still going to forced on everyone tomorrow? This thread has not a single point of praise for this change. Please extend the old UI while you continue to improve the new one...

Just heard back from Front — they’re adamant about it and plan to roll out their new UI to all users, whether we like it or not. How disrespectful!

Also very unhappy with the new design. As one of our team commented it looks like a prototype whereas the previous version looked like the finished article. Almost everyone finds change challenging so we have persevered but it’s just not improving with use and is having an impact on productivity.

Really loath to look at alternatives but if they are not prepared to listen to feedback there may be no alternative.  From a company who emphasise the importance of listening to their customers this is all very disappointing.

I have used this for a couple of weeks now and my opinion is that it's a totally unnecessary update. You had a product that was easy to use with great functionality which you've meddled with to make it clunky, hard to navigate and non-intuitive. I haven't found a single update that is an improvement on the previous set-up. There is no one member of my team that has anything positive to say.

We’re experiencing bugs in the new Front, which is even more concerning than the new UI issues.

Like internal comments that aren’t visible to all the subscribed team members.

I can’t see anything that “Boosts productivity and focus”: Front has been lying to their users with these false claims.

Can anyone really give me 1 single example of something made easier/better in the new UI?
I can’t thing of anything!

Proof is they are busy trying to reimplement what they deleted, which adds bugs and causes a lot of frustration.

This isn’t what I exepct from a premium paid app. I think I’m going to ask for a compensation and strongly look into the alternative, Missive.

The search bar top center being gone is a major issue for me. I oversee 4 different email accounts and need to be able to search in each independently many times throughout the day - quickly. Added clicks to perform frequent tasks (search, tagging, etc) is highly inefficient for users. 

Had a delightful call today with a Front team member who was oh-so-curious to understand why their shiny new UI isn’t working for us.

So naturally, I kicked things off by asking for just one — just one — example of how this magical new interface has boosted productivity. Crickets. Absolute silence. He couldn’t name a single instance. Not even a pity example. Awkward.

I mean, for a UI that’s supposedly revolutionizing productivity and bring clarity, you’d think they’d have a few poster-child success stories ready to go. But nope — nada. Just (bad) vibes.

And now? We’ve got bugs on top of the productivity black hole.

Truly living the dream 🫠

Is it just us, or do you also find team member photos ridiculously small on the left pane, in the email list and on top of the email preview?

It is just sooooo difficult to read now who is subscribed to a conversation because the photos are so tiny!

Another “productivity booster’ failure! Now we need to click to actually read the names!

Please make pics bigger, like in the chat/comments, or will Front provide their users with magnifiers 🔍?

Hey everyone, since there has been lots of feedback around this topic, our team wanted to create a dedicated space for you all to share your thoughts around continued inbox design improvements. We’ve created a beta group in our community where we’ll share designs before they’re launched so that you can shape the features you want. We want to hear from you and to create the Front that is most valuable to you. 

➡️ Join the beta group here

We’ve already started sharing designs here so jump in with your input!