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Community topics about Front features and workflows

302 Topics

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CSM_IConversationalist

asked in Get started on Front

What is the most effective feature and tools you have found to maximize time?

I have found that using tags and rules together has been my favorite tool. This approach has saved my team a lot of valuable time!

3 months ago

sskinnerConversationalist

asked in Get started on Front

What are some best tips for getting your team off of gmail and onto Front?

We are hosting a Front Lunch and Learn and a Front-hosted training but I am already hearing some pushback from users that like their set up and flow in gmail. Any tips on encouraging and setting expectations would be great! Also- any specific pushbacks you’ve heard and how you handled that I can prepare for! Thank you!

3 months ago

abdur_siddiquiConversationalist

asked in Product Q&A

Rules not working for Automated "Follow-up" Messages

Hi team, I created a rule in front. The purpose of that rule is when I send client a message (both new and current conversation) and client did not respond then front will send automated follow-up message. But it seems like this rule is not working. Below is the rule I set.Can anyone help me in making this rule working ?

3 months ago

GaspardFronteer

asked in Desktop release notes

Front Desktop 3.48.6

Upgrades to Electron 27.2.2

3 months ago

helenaCommunity Manager

posted in Welcome & resources

Congrats to our Community Stars, winners in Front's Top 100 Game Changer Awards ⭐️

Congratulations to our Top 100 Game Changer Award winners, Front’s top customers leading the way for customer service! And a very special shout out to @JohnW and @samsheridan from Inontime, @pstos from Prostage AS, and @Tomt from Affect Therapeutics for their recognition as our Community Stars! We’re so excited to celebrate all our winners who are setting a new standard in customer service excellence. We truly appreciate the valuable insight and level of engagement you bring to our members. Your contributions enable all our Community members to learn something new, think outside the box, and celebrate all the amazing work you do for your customers. Way to lead by example in raising the bar for customer service!We’re proud and honored to call you part of our community! ⭐

3 months ago

annieEnthusiast

asked in Product Q&A

Remove Participants?

Hi,Can admins remove participants from a conversation? It appears that each user can only unsubscribe themselves.

3 months ago

rebeccaConversationalist

asked in Product Q&A

Checklists and tracking to-do's

Hey! Been using Front for a bit of time now, but have been struggling with the calendar not having any to-do list add-ons. Todoist does not offer the functionality we need in that you can’t see your upcoming tasks, and snoozing emails is not exactly the same. Currently still referring to google calendar for this. Any suggestions on how others may have integrated it all in Front would be welcomed!

3 months ago

danielle_brodEnthusiast

asked in Product Q&A

Auto Replies and Distribution Lists

Auto replies are a big selling point that our teams would like to take advantage of, but we typically run into issues since using a distribution list is not compatible with the feature per testing and the setup guide. Has anyone found a good workaround, or an easy way to automate replies when there’s a distribution list in the recipients field?

3 months ago

knutConversationalist

asked in Product Q&A

Should be able to add any other language to the Knowledge Base

In the section where you want to enable other languages we still have to do all translations. There should then be an option to add Another language which you then give a name. Then the other features to translate all entries etc should be the same as for “supported” languages.

3 months ago

lisadConversationalist

posted in Workflows discussion

nicole.kaneConversationalist

asked in Get started on Front

Analytics

For an operations and logistics based company - which analytical feature do you think best suit the needs to meet expectations of customers.

3 months ago

josefConversationalist

asked in Product Q&A

No Send & Archive Option on Mobile App When Send & Snooze is Enabled

I use Front on my phone quite often and one feature that’s really missing is the following. When you have Send & Snooze enabled, there is no way to Send & Archive a message on the phone in an open thread. On desktop, you can just press CTRL + Enter. There should be an option for mobile as well.

3 months ago

KatieRFRookie

asked in Product Q&A

Bounced Email Address

Hi, is there a way to get Front to show you which email address returned or bounced when you have sent to multiple addresses? I get the following message “A message failed to be delivered dropped /Bounced address” but I don’t see which email it failed to be delivered to.

4 months ago

shannmreRookie

posted in Workflows discussion

How to Implement SLAs Across Different Time Zones

Hello!I’m very curious on how as a remote team we could potentially manage a SLA across team members across different time zones? I really think that SLAs would really benefit our account managers, but unsure how we could implement the standard across our team with us being so spread out.Thanks!

4 months ago

DaveLRookie

asked in Product Q&A

Emails sent in outlook showing up in Front Inbox

We’ve recently moved our shared outlook inboxes to Front, but we still have some emails that need to be sent directly via outlook. This is caused one large issue: Every time an email is sent via outlook, that email shows up as a new ticket in our shared Front email box.Is there anything that can be done to prevent this - somehow either not sync emails sent via outlook or automatically move those emails to the Front Archive folder?thanks!!

4 months ago

c_kellyConversationalist

asked in Workflows discussion

How can I keep accounts on a user level instead of the whole company?

Hello - we have a strict need to know policy at my company. We’d like to take advantage of the Accounts section but we would like it to be on a user/admin level only. Is this possible?

4 months ago

shannmreRookie

asked in Workflows discussion

Setting Up Automation to Individual Users

Hello! We currently have 4 account managers spread over 100+ clients. I’m curious what you may suggest as to how we can route these to the appropriate account manager? Currently the AMs monitor one singular inbox and assign the messages as appropriate, but I think if we may trigger them to automatically send to the AMs, it will help reduce our main inbox.Thoughts?

4 months ago

c_kellyConversationalist

asked in Workflows discussion

Business hours based on location?

We have teams from all over the world working but we want to keep responses to those individual time zones separate based on the team. How can we set up different working hours per team?

4 months ago

steve_rumbleConversationalist

asked in Product Q&A

Assisting users who really struggle with the move from Outlook to Front

Question for the community. Has anyone had someone they have setup Front for, and they simply do not get how it works? Totally stuck within the Outlook realm no matter how many training sessions, and guidance you have given? Keen to understand how others have overcome this.

4 months ago

Lisa FRookie

asked in Workflows discussion

How can we append messages to all signatures in organization

What is the best way to append a message to the end of all company signatures without updating each one manually?

4 months ago

jonjonRookie

asked in Product Q&A

Can Front use SMS and Whatsapp from Twilio with the same phone number?

These integrations are great but could someone explain why the same phone number cannot be used for both SMS and Whatsapp through Twilio?

4 months ago

helenaCommunity Manager

published in Product Q&A

Dynamic objects AMA: pull info from any system into FrontAMA

Did you know you can pull in information from your third-party systems directly into Front with dynamic objects? Simplify and automate your communication workflows using the orders, shipments, accounts, and other business objects that your communications center around.If you’re curious to know more, you’ve come to the right place! We have our Product Manager @robby_p here to answer all your questions about dynamic objects and how to use them with your systems. 📹 Here’s a demo showing dynamic objects in action and how to set them up: If that looks interesting to you, you can use these additional guides to help you set up:How to create dynamic objects Create dynamic objects with third-party dataAnd now, fire away with your questions below! This could get technical depending on how deep you want to go, so we welcome all your questions as you’re setting up, or general questions about how you might use this feature. Robby will answer them all on Tuesday, December 5 (but questions after tha

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4 months ago

nina_schaeferConversationalist

asked in Workflows discussion

Rule doesn't work anymore

Hi,We have set up two rules for automatic receipt confirmations. These worked without any problems until yesterday. Now the message no longer goes out via email, but it still works on WhatsApp. When I look at the time of the last rule application, both show December 14th. 17:**. I can't find any reason why the rule no longer works today. Can you help me there?

4 months ago

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