Front users

HI! What is the best way for a team with multiple supervisors to manage SLA Breaches? Should we subscribe all supervisors to those emails once the SLA tag/rule is trigger? Should we create views instead based on certain inboxes? Or should we create customer inbox fields for Inbox owner/supervisor and set up a rule to send SLA breaches to only inbox owner ?

We can make individual message templates available to specific inboxes — is there a way to do the same for entire template folders? Thanks for your help!   

So far I see only one discussion on desktop vs browser, so I am here to ask if there is a resource to give a full comparison on the differences between the two. I notice the training course deals with the web browser and I am curious how the behavior differs when creating tags. in the browser there are toggles to show in conversation and allow all inboxes. alternatively the desktop only gives an option to specify teammates that can use the tags. allowing all does not seem to be achievable efficiently. so where can i read on the distinction between applications? 

Hi All,How can I create an auto-response in Front that sends an email to the client, informing them that their ticket has been created and assigned to a consultant?PS: Keep in mind that we have a number of consultants, so the system (front) should automatically select the assigned consultant and insert their name into the auto-response.

I am able to receive emails in Front and reply in Gmail. But when I try to reply in Front I get an ‘unable to send’ error. What is the issue? 

How’s everyone feeling about the new update? Personally, I’m struggling to find the value of the changes compared to the old model. Search bar moved, requiring extra clicks New layout sorting by “Open” and “Done”, then broken out by assigned/subscribed/inbox seems unhelpful. Additional time required to find archive. I like tasks--nice that the new layout allows filtering by tasks and discussions, however-- Discussions as a standalone category was nice.  Dropdown list for Inbox/Calendar/Settings/Analytics seems too hidden, easier when the icons were listed out at the top.  Objects condensed: I built a dynamic variable automatically linking a URL to the top of emails, but that is now condensed into an object icon instead of displaying the link at the very top.  I always give updates a chance a commit instead of reverting to old settings. I’m hoping its an evolving update, I realize this is the first

Hi, Is it possible to generate a list of all the emails I’m subscribed (not assigned) to? For example, if I go on holidays and have a ton of emails subscribed but not assigned then I come back to a sea of emails - UGH! I would like to get a view or list to see what I’m subscribed to so I can manage it. Is this possible? I have tried the subscribed in the side panel but nothing appears here. What is the purpose of the subscribed on the sidebar?

HiI’m looking at linking Front to ChatBase which we successfully use to help Front build knowledge for replies so I’d be keen if anyone has some experience with that.The pro’s and con’s 😀Thanks

I am looking for a Front expert to help my company better utliize Front email settings, rules, etc…..does anyone know of Front Experts/Consultant for hire? Some of us have no time to try and figure this stuff out wehile growing a company:)

Hello everyone, I am facing a problem with Front, when ever I assign an email that is left unassigned or change the assignee name then front automatically archiving the email.Not really sure if I changed something lately in the settings or this is as part of new updates in front.This is very frustrating after assigning the email to someone, I also have to click Unarchive in my email in order to bring the email back to my shared section. I appreciate if you can share any work around or some sort of setting which could solve the issue

Anyone else have front erase all the cc’s on any draft email left open over night? I’m assuming they all get erased when the computer goes into rest mode but it doesn’t happen to a co-worker. 

We have enabled smart QA for our customer service team, but we noticed that some internal emails are affecting the scores and we can`t get a real picture of what is going on (i.e. when you forward and email without writing any messages it drives you empathy score down - this is part of our order entry process so there`s no need to write anything). How can we get Front not to take these emails into consideration?

Using the Front webapp (as a PWA) on Windows, how can I disable notifications about calendar events? We use Google Calendar, so I rely on Google Calendar for notifications and Front creates duplicate notifications. On Settings > Notifications, I've set Desktop and Mobile to "No notifications”, but I am still receiving Desktop and Mobile calendar notifications. See screenshot below.   

I have a user who was having email issues during the AWS outage yesterday.Now her email is working, but her Sent items folder is only showing the past 2 days. We can search and find older emails in the Sent folder so we know they are there, but we cannot scroll back past yesterday morning.We did try turing off sent item tracking and turning ir back on to see if the sent folder would resync, but that does not appear to have made any difference. Are there any other things I can try? The are connected to O365 ThanksThomas

We are newer to Front, but for anyone managing ongoing conversations, don’t forget about the “Waiting” status, it’s a great tool for keeping your inbox organized and transparent.When you’re waiting on a client’s reply or an internal follow-up, switching the thread to “Waiting” helps signal that action is pending elsewhere without losing visibility. It also keeps response metrics clean and prevents things from falling through the cracks, especially important when turnaround time matters! This has been a game changer for our team!

What has been the single BEST tool you have used in Front?

On Windows, when I print a PDF from Front using Microsoft Print as PDF, the resulting PDF has embedded images, not text. In other words, I can’t select or copy text in the PDF using Adobe Reader or any other PDF viewer. Is there a way to print a PDF that would enable me to copy text from the PDF? 

Hi, is it possible to have Claude read all of Front’s transcripts and extract insights? Grain (our call recording software) has an MCP integration https://grain.com/release-note/06-18-2025 that is wildly helpful for marketing teams to understand patterns.  One use case is, “What are people reaching out most about in the last 30 days in Front. Extract exact quotes and replies that our team said. Then group by themes”. We’ll then set up webinars for these topics. There’s just so much raw data in Front that it’s hard to make sense of it manually for marketers, so an integration would really help! 

Hi I’ve been struggling to have our contact list up to date and it would really help me to have the ability to mass delete auto-created contacts. Perhaps you can integrate this feature or at least allow front support to have an internal way to achieve this.

Is there a way to print preview documents when printing in Front? Every time I try to print a document it shows “This app doesn’t support print preview”.