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Is there a way to "reply in a new conversation"?

  • November 21, 2025
  • 3 replies
  • 96 views
katriel
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I can forward or re-send a message as a new conversation. But I often want to reply in a new conversation - follow up on one element of a conversation with an external person, without keeping all my colleagues subscribed to it. Is there a way to do that? 

Best answer by ejayr

Hey ​@katriel! 

Based on what you want to accomplish, it looks like the “Move to a new conversation” feature can help here: https://help.front.com/en/articles/2307#email_move_a_message_to_a_new_conversation 

Let me know how it goes! 

3 replies

jen_lai
  • jen_lai
  • Fronteer
  • November 21, 2025

Hi ​@katriel, there is the ability to Link to a New Conversation https://help.front.com/en/articles/478144 if you need to create separate conversations that relate back to the original message. This is independent from the original conversation. 

katriel
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  • katriel
  • Author
  • Helper
  • November 21, 2025

Thanks ​@jen_lai! Unfortunately that doesn’t work for my use case. I’d like to keep the “trail mail” as well as all the to: and cc: recipients of the previous message, while splitting it into a separate conversation. 

I think I can achieve what I want by sending the message and then moving it to a new conversation, which is OK but not ideal (it doesn’t let me work on a private draft for a while). 

ejayr
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  • ejayr
  • Answer
  • November 24, 2025

Hey ​@katriel! 

Based on what you want to accomplish, it looks like the “Move to a new conversation” feature can help here: https://help.front.com/en/articles/2307#email_move_a_message_to_a_new_conversation 

Let me know how it goes! 

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