Front users

Front’s native knowledge base is solid, but does lack some of the features available in other knowledge management systems. Is anyone out there integrating another KB with Front, and if so, what system are you using and how well does the integration work?

Am i the only one having issues with the new UI?

The update this morning seems to have moved the Archive folder? Where did it go? 

I have found the Inbox When Ready extension for Gmail extremely valuable in preserving my focus against compulsively checking my email and getting distracted, while still enabling me to look up past emails when needed. Is there any way to recreate that functionality in Front? Viz., create a barrier to checking my Open emails (a 10-second delay for instance would be amazing) while still allowing me to compose and search? 

We are property management company and manage multiple micro hotels, so we have been struggling with using one data base for the entire shared inbox, as we have different amenities and policies across different properties. How can this be solved? 

I wanted to share some thoughts (and frustrations) about the new shared inbox UI. We've been using Front daily since 2018 across multiple teams, and while change can often be a good thing, this redesign feels like a giant step in the wrong direction. Here’s why:🚫 Loss of Clarity and EfficiencyThe old UI made it easy to scan, prioritize, and collaborate quickly. With the new interface: Message previews are less readable — whitespace is poorly balanced and visual density has increased without improving usability. Viewing the conversations panel & inbox list is visually challenging.  Requiring more clicks for basic tasks Search bar relocation is a disaster ⛔ Workflow DisruptionWe’ve built our workflows around speed and collaboration. The new UI introduces: More frict

Sometimes I receive an email with a numbered or bulleted list where the text does not wrap at the end of my screen, so I have to copy-paste it to another program in order to read it. This occurs both when viewing the email in an external email or when viewing it in the main app (see screenshots below for examples)Is there a way to force all text in received emails to be wrapped? If not, would you please consider this a bug report / feature request.  

We have a specific email template that is used multiple times daily and it has to be sent from a specific email address. Is there a way to create a template that when selected will automatically set the from email address?  We forget to change the email address periodically and it causes hiccups in our flow. Thank you,

Why introduce a new UI that requires 5X more clicking? 

Hello,I’m quite disappointed with the service we've received from Front recently. We transitioned our main business communications to Front from another provider following a successful trial earlier this year. One of the key factors in our decision was the availability of live chat with a real person—we tested this during the trial and consistently received responses within 30 minutes or less for multiple queries. This level of service continued for the first few weeks after onboarding.However, the live chat was subsequently removed, first replaced by a bot, and now by a message board-style system where issues are posted. The responses we receive are often brief and generic—resembling AI-generated replies—with a couple of unhelpful sentences followed by a link to an article. It’s been genuinely disappointing. We carefully evaluated several options before choosing Front, and we now feel somewhat let down.Additionally, the recent update has introduced issues with

How do we setup a custom SMS connection channel to connect to AWS End User SMS or AWS SNS (instead of ex: twilio)The only guide is confusing and doesnt really help - also asked AWS side but they referred back to frontapp.

Hoping someone here has run into this before. I run a screen printing & embroidery shop and use Front for all our customer communications. I’m trying to connect my Google Calendar (Workspace account) to Front, and I’m getting some mixed signals from the app.Here’s what’s happening: I went through the normal “Sign in with Google” flow to connect the calendar. It looked like everything worked — Front said permissions were granted (see attached screenshots). But when I go to the Calendar section in Front, it still tells me to connect a calendar. If I try to reconnect, the channel setup page says the calendar is already connected by my company, so I can’t re-do it. So… it’s kind of in limbo? 😅A few things I’m wondering: Why would Front say it’s already connected, but also not actually let me use it? Could this be a c

If you aren’t going to give us the new version back, at least give usmore contrast in both the light and dark versions! search bar at the top “compose” more obvious discussions…??? because, no really, WHERE ARE THEY

It is pretty clear that no one likes the new update.  Please provide options to return to the old interface.

Hello, is there a way to activate notifications in the top bar of new front like we had in the old front? This is a super important feature for us.Thank you,

Do you think that everyday use of the new UI will help you get over the feeling of getting lost when doing the work? 

My team is mostly on Macs and the consensus is that this update is a step backward. No one likes change I get it but this is not the change we needed.How do we go back until you guys sort out these issues?

We want to Sort Archived Messages by Date Received, NOT ArchivedBeing able to have an option to sort Archived Messages by the date the message was originally received would be super helpful.  I don’t see that option existing, but wanted to ask, in case we’re missing it.  If it doesn’t exist, I’ll definitely be putting it in as an Idea for a future feature. 

Is-it possible to add a private note in a thread when they are several suscribers ? (like a private remimber note) Thanks !

My main channel is a Google Workspace account. Ultimately, I want to be able to WhatsApp my Front contacts. In order to get a contact into WhatsApp, I think I need to get it onto my iPhone. My iPhone automatically syncs with Google Contacts in my Google Workspace account. However, when I add a contact to Front with a phone number, it does not transfer to Google Contacts, and thus it does not get into WhatsApp. Is there a way to get Google Contacts synced with Front on an ongoing basis? 

I receive a high volume (daily) of purchase orders from a DNR sender. The new development of a started draft reply to those emails by AI in Front is unwanted, unneeded and now requires an extra step of my tasks to discard the drafted reply email.  When the platform changes gets locked in in the next few days (unfortunately), I sure hope the AI draft suggested reply can be turned off. This is an assist that I do not need and actually adds to my process to decline. 

The current process for creating rules feels a bit cumbersome. Right now, I have to manually note details like the sender name, subject line, and other fields, then leave the message, navigate to Settings > Rules & Macros, and input everything from scratch.It would be much more efficient if I could create a rule directly from an individual email, with fields like the sender, subject, and other relevant data pre-filled. A simple "Create Rule" option in the message view would significantly streamline this workflow.Thanks for considering this — it would be a huge time-saver for power users like me.

As a new Front Admin I am enjoying toying around with the new experience in Beta and learning about the changes before the official launch. I am wondering how others might be getting their users to try it out on their end and provide any feedback they may have. Personally, I like the idea of trying things out while I can still go back to an old version but that’s not a universal thought process, especially for power users who might be resistant to any changes. 

Hey everyone,Has anyone used Front as an internal IT Ticketing system, if so please share the experience and would you recommend it? Secondly, if you have done it, please share some of your assistance on the way you got it set up and running. (Best idea of how it should be set up)