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I’m a delegate for my boss’s inbox and I’ve been asked to create rules and automations for it. I already know there are certain things I can’t do as a delegate, like send emails as the person, but it doesn’t seem like I can set rules for the delegated inbox either. Does this sound correct? The best solution I’ve come up with so far is to write the rules myself and set them up while I am in my boss’s actual inbox. I just want to make sure there’s not some workaround I can do before I let my boss know. Thanks for the help!

Hi Front Community,We're exploring ways to improve collaboration between our Support and Sales teams when managing customer conversations.Currently, support agents often identify upsell opportunities, renewal questions, or product interest during routine support interactions. We're considering a workflow where: Support applies specific tags when an opportunity is identified. Rules automatically route or notify the appropriate sales representative. Internal comments are used to provide context before handoff. Shared inboxes maintain visibility for both teams. Our goal is to avoid information getting lost between departments while keeping the customer experience seamless.For teams that use Front across multiple departments, how have you structured your workflows? Have you found effective ways to manage ownership transitions, notifications, and reporting across teams without creat

We're building a way for external AI agents to operate as real teammates inside Front — assigned conversations, their own identity, clean handoffs to humans, and @mention support. No more webhook workarounds or human accounts standing in as proxies. If you've already built an agent or are actively working on one, we want to hear from you. We're in early development and looking to understand real use cases before we build. Interested? Join our beta group to get started.

As a new Front user I’m very interested to learn and to know more about this amazing tool. I’d love to hear what tips, shortcuts or best practices have made the difference for teams when using Front.Looking forward to learning from this community.

I work at a logistic company, where we handle a lot of communication with customers and carriers every day.Since front is designed to make team communication easier, I wanted to ask:How do you use front to stay organized and avoid missing important messages during busy days at work?I’d love to hear your experiences or tips!Thanks! 

Usually when I want to paste into Front and keep the formatting, all I have to do is select the ‘Paste’ option or Ctrl + V and it does it with no problem. However, the past day or so, anytime I paste from any application into Front, it switches to strips the formatting. This is a huge problem for me with my job, as I am always pasting Excel tables into my emails. I guess somehow the default format is stuck in the composer? I can paste while keeping the formatting in any other application. Has anyone experienced this or has any idea how to fix it??

Electron upgraded to v40

Hi everyone,We’ve been experiencing consistent performance issues with Front across multiple users, and I wanted to check if anyone else has run into something similar.The main problems we’re seeing:Frequent freezing: when switching between conversations or navigating through the app, the UI becomes unresponsive for several minutes unless the page is refreshed Incorrect conversation rendering: selecting one conversation sometimes shows a completely different thread in the main view Wrong assignment display: conversations appear assigned to the wrong users in some casesThis has been happening across different users, devices, and both web and desktop versions. It started recently and wasn’t an issue before.We’ve already tried clearing cache/cookies and doing fresh reloads, but the issue persists and comes back intermittently.Has anyone experienced similar behavior?

Hi everyone,I’ve been reviewing how we use tags in Front, and I feel like things can get messy if not structured properly.Currently, we use tags like:Billing Technical issue Follow-up UrgentBut over time, more tags keep getting added, and it’s becoming harder to maintain consistency.I’m wondering:How do you structure your tagging system (simple vs detailed)? Do you limit who can create tags? Any best practices to keep things organized long-term?Would really appreciate insights from teams who’ve scaled this well!

Hi everyone,We've been exploring Copilot's suggested replies feature and ran into a couple of things that have us a bit puzzled. Hoping someone here has experienced something similar or can shed some light!For context, we use WhatsApp exclusively and have our knowledge base set up with Q&A entries.The "email" thingWhen a suggested reply gets skipped, we hovered over the ⓘ icon and saw this tooltip:"Did not suggest a response because it looks like the original email does not contain any question."The message was sent via WhatsApp. Why does the tooltip reference "email" here? Is this expected behaviour, or something else?The matching feels very literalThis one was eye-opening. We have a Knowledge base article titled "Can I use contraception while breastfeeding?", Copilot only generates a suggested reply when a user types that question verbatim. The moment someone asks anything slightly differ

I tried integrate Live Chatbot widget to our documentation page but the app does not dynamically change the background image. Any suggestion? Thank you.

We are new to Front and happy to be here. We will be using Front in a new Scaled Customer Success Model. What tips would you provide in using Front for this specific model? 

Hi,Is there a possibility to use data (e.g.Company Names) imported from Salesforce to create specific Views tied to this Data?Right now it is a workaround of adding Tags and then create a View with the Tags, but it would make more sense to use the imported data that is already there.

What recommendations do you have for any new users coming into Front for the first time?  What’s the first thing you would recommend they do to set themselves up for success in using the tool effectively?I look forward to the discussion.

How do I import my emails with the help of API to front from an email platform other than Gmail and Microsoft 365? 

Hello Team,I’d like to get the community’s perspective on how best to interpret workload metrics at the inbox level.For my team, I typically track performance using tickets created vs. tickets resolved across each inbox. However, in the Front workload report, we have the following metrics available:New conversations Moved into inbox Moved out of inbox Resolved conversations Unresolved conversationsGiven these, I’m trying to establish the most accurate way to calculate true ticket creation and resolution per inbox.My current approach is:Created = (New Conversations + Moved into Inbox) – Moved out of Inbox Resolved = Resolved ConversationsThe idea is to reflect the net workload that actually lands and stays within an inbox, rather than inflating volumes through internal