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Community topics about Front features and workflows

653 Topics
mrussell
mrussellRookie
asked in Workflows discussion
ERP integration with Front questions

For anyone who has connected your ERP with Front via API.What is the most valuable (and usable) information you have found that you need to have available, within Front, that you pull from your ERP that is connected to Front?What is the information that you wish you had earlier before your integration with Front, and what problems has it solved now that you are connected? 

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mrussell
BT_Bnokes
BT_BnokesConversationalist
asked in Workflows discussion
Can Front parse information from attachments and summarize?

Hello All, We have multiple outside vendors that provide us with tracking information for products we ship.  The problem we face is that ever one of them does it differently.  We are currently having to go through multiple emails, attachments and other systems to put things together.  Most of the relevant information is available in Front in one manner or another. My question is, can Fronts AI function parse information from attachments as well as the email body and make summaries based on information found?  Alternately is there an API solution for being able to extract information from the shipping companies?  Im looking for any suggestions as we spend a lot of man hours sending the tracking information to our customers and feel like we spend too much time digging for the information prior to sending to customers. Any help is appreciated, Thank You!

383
Javier - Developer Relations
Seal0906
Seal0906Rookie
asked in Workflows discussion
Parsing Emails

Hello everyone. We are trying to pull information off of incoming emails that are requesting quotes. We want to take what they send us, compare it to our quoting system’s requirements to generate said quote, and then either automatically email the sender the information we are missing or if we have everything we need, we simply send them the generated quote automatically. Can this be done solely within Front?

122
Javier - Developer Relations
alexas
alexasEnthusiast
asked in Product Q&A
Microsoft Blocking Sequence Emails

I’ve been using the sequencing feature to do some marketing / sales outreach. The last round of sequences I sent out went to around 800 contacts in total and I had no issues with bounces or spam.This time around, the email we were using got marked as spam by Microsoft just before the last sequence went out and they all bounced. Has anyone run into this before? Any recommendations on where to go from here? The sequences we build for the next couple of months are supposed to be sent with this email. 

191
sadie_mcdaniel
loriking
lorikingConversationalist
asked in Product Q&A
Signature

My signature line has disappeared and I cannot find a place within Front to work on this

353
bestrada
Joe Lopez
Joe LopezConversationalist
asked in Workflows discussion
Creating Routing Macros Based On Tags

Looking for feedback on possible options in creating an automated method of tagging emails based on which workspace the email lands in and then based on which inbox the workspace contains.The idea is to assign a company level tag if an email lands in one of the two workspaces. Which is a simple enough company level rule. If email lands in any of Workspace A inboxes then assign Workspaces A Division Tag. The next step is to assign the department that’s currently responsible for handling the email. There are multiple main inboxes with each workspace and each main inbox containing sub-inboxes. Therefore, if an inbound email arrives or is moved from a different main inbox then the tags that should remain are the Workspace Main Tag and Only the Department Level Tag. If an email lands in one of the sub-inboxes the workspace tag and department tag remain along with any other specific tags that have been applied.The challenge that I’m facing is that if the email exists within two inboxes of th

231
sadie_mcdaniel
P
Product MarketingCommunity Manager
published in Announcements
📣 What do customers really want from support?Announcement

Customer expectations are evolving fast. Are you ready to meet them? Join us for The State of Service Expectations, a live panel discussion with top customer experience leaders. We’ll unpack brand-new research, share honest customer feedback, and give you real strategies to elevate your support game. ✨ What you'll learn:What customers won’t compromise on — and how to exceed those expectations How people really feel about AI-powered support (and how to do it right) Easy, impactful tactics to stand out from your competition 🎙️ Featuring:Mercer Smith (VP, Community + Education at PartnerHero, author of CXOXO) Neal Travis (Head of Customer Experience at AIHR, host of Growth Support) Kenji Hayward (Head of Support at Front) 📅 Don’t miss this one — register now and take your customer experience to the next level. 

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P
P
Product MarketingCommunity Manager
published in Announcements
How Front aligns product and support through quarterly syncsAnnouncement

Want a closer connection between customer feedback and product decisions? At Front, we’ve built a system that works: quarterly Support Fix meetings. These syncs help surface recurring support issues, highlight customer pain points, and drive actionable product improvements. ✅ Align on customer impact✅ Track fix progress with a shared spreadsheet✅ Empower support to influence product decisions 💡 Check out the article to see how to run your own Support Fix meeting👉 Download the template 

540
P
ward
wardConversationalist
posted in Workflows discussion
Best Practices for Tags

Hey everyone,I’m new to Front and really excited to explore everything it can do - both internally and externally. There’s clearly a lot of potential, and so I’m curious:What’s helped your team build consistent habits with tags, rules, or shared inboxes?I’d love to hear any best practices or little things that have made a difference in adoption or team workflows.

111
sadie_mcdaniel
jweiny3
jweiny3Rookie
asked in Workflows discussion
CC address line always available?

Does anyone know how to make it so that the CC address line is always available and I don’t have to click CC to open the line?

171
Luke
Joe Lopez
Joe LopezConversationalist
asked in Workflows discussion
Transparency amongst Two Teams With Multiple Unique Inboxes

I’m having an issue integrating front with individual users who receive direct communication from clients on new requests and ensuring these requests are handled within our dedicated SLA times. The team dedicated to handling new incoming orders (Client Service) should be the primary team that receives all new requests, while the other handles updates on existing order (Client Experience). The issue that we’re facing is that the client services team has one inbox that handles all incoming orders, while the client experience team each use their own unique inbox to respond to client concerns or requests for updates. I’d like to utilize Front to mirror this set up within our client experience team, but still allow transparency when clients are reaching out to ensure SLA’s aren’t breached our missed by each Client experience rep.  In addition, there are times that clients will email new orders to the client experience rep and exclude the client services team what would be best method to ens

311
sadie_mcdaniel
bad
badRookie
asked in Product Q&A
How Does Front work with Microsoft DLP?

How does Front work with Microsoft DLP, aka Purview?  For compliancy, outbound messages need to be scanned for sensitive information, leakage, and security.  Also, things like labels for content, etc.

201
R
iris_musukwa
iris_musukwaConversationalist
posted in Get started on Front
Inviting guests to your Front conversations or internal discussions

As a new Front user, I have just recently begun to experiment with the "Invite guests to conversations or internal discussions" feature. This feature allows you to bring external collaborators—such as clients, vendors, or contractors—into specific email threads or internal discussions without granting them full access to your inbox or workspace.Benefits I’ve noticed: Improved collaboration: Instead of forwarding long email chains or creating new threads, you can bring a guest directly into an existing conversation. This helps reduce confusion and ensures everyone is aligned. Streamlined communication: It keeps all related messages and participants in one place, cutting down on scattered emails and improving response times. Controlled access: Guests only see the conversations they’re explicitly invited to, which helps maintain security while still enabling collaboration. Challenges as a new user: Understanding permissions: Initially, it wasn’t entirely clear how much visibility a gu

111
Javier - Developer Relations
alysha
alyshaConversationalist
asked in Product Q&A
Single Best Tip

What has been the single BEST tool you have used in Front?

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ward
kevin_pursuit
kevin_pursuitEnthusiast
asked in Workflows discussion
Managing backlog of work in both Front and ClickUp

Our organization is using ClickUp to manage work by creating a ticket for each task. In the case that we are using Front as the primary communication tool with clients, how do we ensure seamless transition between ClickUp tasks updates and collaboration comments in Front?

252
Joe Lopez
quinn_miller
quinn_millerConversationalist
asked in Get started on Front
Looking for a Front Consultant

Anyone know where I can find a Front Consultant?  Front was already in place when I started here about two years ago and has been problematic since day one.  Our Front setup is a hot mess and generates way too many helpdesk tickets for all kinds of different reasons.  I really need someone that can look at our setup, analyze it, suggest and make changes.  I’m an IT Manager but I don’t have the bandwidth to revamp our whole Front setup.  A Google search turned up nothing and Front doesn’t seem to offer such a service that I can tell.  Any insight would be greatly appreciated. Thanks

1533
quinn_miller
ash_christie
ash_christieConversationalist
asked in Get started on Front
SLA Tips and Tricks

New to Front and wondering if anyone has SLA tips and tricks for a team that covers all time zones in the US?

552
iris_musukwa
margo
margoConversationalist
asked in Product Q&A
Best Practices for Rules: Account-Level vs. Inbox-Level?

Hey Front Community! 👋I’m curious to hear how others are approaching Rules in Front. Have you found it easier to create rules based on custom fields at the account level or the inbox level?What has worked best for you? Have you run into any challenges with either approach?Thank you!

554
margo
EA139
EA139Conversationalist
asked in Workflows discussion
Optimierung der Kundenkommunikation bei saisonalen Spitzen

Hallo Front-Community,wir erleben in unserem E-Commerce-Geschäft regelmäßig saisonale Spitzen, die zu einem massiven Anstieg an Kundenanfragen führen. Aktuell haben wir damit zu kämpfen, die Reaktionszeiten aufrechtzuerhalten, ohne die Qualität unserer Antworten zu beeinträchtigen.Wir nutzen Front, um alle unsere Kommunikationskanäle (E-Mail, Chat, Social Media) zu zentralisieren, was bereits hilfreich ist. Allerdings suchen wir nach spezifischen Workflows oder Automatisierungen, um diese Spitzen effizienter zu bewältigen.Hat jemand Erfahrungen mit ähnlichen Herausforderungen gemacht? Insbesondere interessieren wir uns für: * Regeln zur automatischen Priorisierung von Anfragen basierend auf Keywords oder Dringlichkeit. * Vorlagen oder Snippets zur schnellen Beantwortung häufig gestellter Fragen während der Spitzenzeiten. * Integrationen mit anderen Tools (z.B. Lagerverwaltungssysteme), um Echtzeitinformationen in unsere Antworten einzubeziehen. * Wie man die Team-Zusammenarbeit verbess

372
EA139
helena
helenaCommunity Manager
published in Announcements
Unlock the secrets to customer loyalty with our latest proprietary reportResource

Our latest research reveals that fast responses, seamless resolutions, and a blend of AI-powered efficiency with human care are non-negotiable for building loyalty. Customers demand more than just answers — they want solutions delivered quickly and personally, with 59% ready to churn after just a few negative experiences. This report dives into the shifting dynamics of customer service, showing how exceptional service isn’t just a nice-to-have, but a revenue driver. Discover how to exceed expectations, build lasting customer relationships, and position your brand as a leader in service excellence.  📌 Download the full report now and stay ahead of the curve.  

340
helena
rachel
rachelConversationalist
asked in Product Q&A
Next-generation voice integrations

Will it be possible to integrate our Telus phone application into Front ?

1223
tiamarie_dennington
helena
helenaCommunity Manager
published in Announcements
The road to faster service: How Uber Freight cut response time by 50%Event

See how Uber Freight boosts speed, accountability, and customer satisfaction with AI and automation. When your company oversees a network of $20b of freight under management, it’s vital to ensure teams can manage the complex logistics and provide fast, high-quality communication necessary to keep goods moving efficiently. Learn how Uber Freight unified their teams and tools in Front, transforming how they work by reducing silos and fostering stronger teamwork. Join for insights on how they:Reduced reply time by 50% while raising the bar for response quality Seamlessly rolled out Front to 1,200 users in just six months Monitor and improve communication quality in real time using Front Intelligence Use Front’s advanced rules engine and no-code interface to quickly implement and test solutions Gather data-backed insights from Front analytics to help leadership prioritize and make quicker, better decisions 👉 Register today for key strategies on improving the quality and quantity of your c

860
helena
corinne_wahrer
corinne_wahrerConversationalist
asked in Get started on Front
How Front Improves Workflow

Front has been helpful in keeping track of all work and is user-friendly. 

171
Javier - Developer Relations
harry
harryHelper
asked in Product Q&A
Are there limits on number of Admins?

Hello, Are there limits to the two levels of Admin types? What I mean is how many workspace Admins and how many Company Admins are permitted in a given plan?

191
PhoebeatFront
alec_badillo
alec_badilloConversationalist
asked in Workflows discussion
View history of changes to email subject Front

Hello,Is there a way to view history of changes to email subject Front? to see who updated the subject title. 

712
EA139

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