Front users

Community topics about Front features and workflows

185 Topics

ry_rael
ry_raelConversationalist
asked in Workflows discussion

Sales Best Practices

Hi Sales Leaders,  Front has been an incredibly powerful tool for me and I’m such an advocate for all of it’s features. I’ve made tremendous strides with support teams, customer success teams, and internally but I’ve failed to find tangible ways that it’s impacted my sales teams. What ways have you used Front to help your sales team drive revenue, or optimize their processes?  I’m finding this specifically difficult for my BD reps that are a bit more individualized and not a standard SDR or AE. Thanks,Ryan 

2
marie_chardon
15 days ago
honor
honorConversationalist
asked in Product Q&A

Question: How to send an email from a general email address that shows in the recipients inbox as being from a specific named person

I've received a lot of marketing emails that appear in my inbox as being from a specific person, but come from a general email address (e.g. hello@). I wonder if this can be replicated on Front - e.g. the sender will appear in recipients inboxes as a ‘Joe Bloggs’ but the email itself will be sent directly from a general email address.

4
sadie_mcdaniel
16 days ago
Javier - Developer Relations
Javier - Developer RelationsCommunity Manager
published in Welcome & resources

Want to participate in Product Betas?Product Betas

Interested in getting early access to Front features and helping shape the future of the product? Here’s everything you need to know. Head to our Groups space to view our current betas. You can filter by the “Betas” tag. Click on a beta group to read its description and learn more about who the beta is open to. Some of our betas are open to all customers, but some are open only to customers with a specific use case or company profile. Click Request to join to join the beta.  Share your feedback directly in the group, and add your perspective to the posts other beta testers are sharing. After you request to join a beta, a member of our team will reach out to you. Some betas will require additional screening, and some may be limited to a certain number of customers. If space is available for you, we will turn on the beta feature for your account. We thank you in advance for your contributions to make Front even better, and ask that you keep the following general guidelines in mind to max

1820
Javier - Developer Relations
16 days ago
CSM_I
CSM_IConversationalist
asked in Product Q&A

What is the most effective feature and tools you have found to maximize time?

I have found that using tags and rules together has been my favorite tool. This approach has saved my team a lot of valuable time! 

0
CSM_I
16 days ago
yidel
yidelConversationalist
asked in Product Q&A

IP Restrictions on Scale plan

IP RestrictionsThey use IP restrictions to prevent unauthorized users from accessing their emails. The office IP address is included in the allowed list.However, this option doesn't work for the mobile app because the phone's IP address isn't static. Is there a solution for this?A potential fix could be allowing access based on the MAC address.

3
J
17 days ago
saroach
saroachHelper
asked in Workflows discussion

Importing an exisiting knowledge base

Hello Front Community! I would like to make the most out of the Front knowledge base feature; however, I do not wish to recreate exisiting documentation. Currently, we have a knowledge base in Service Now, but it would be fantastic if we could bring that same information (If not simply make it accessible to search from from) into the Front knowledge base as a resource for our techs when assisting end users. My other concern is whether or not I have the ability to restrict the knowledge base view to ONLY our IT team. What would be the best avenue to accomplish these asks? 

2
saroach
17 days ago
M
McQict.USRookie
asked in Product Q&A

Front Composer new colors

This idea composer is quite neat. It provides the abilityto add and edit tables to use more than a fixed number of RGB colors to format a high value message.Can this be added to the Front composer?this is neat table editing in the  composer                  

1
Cori
17 days ago
M
McQict.USRookie
asked in Product Q&A

Implement a rule for the subscribe to event.

It would be nice to be able to implement a rule for a ‘Subscribe to’ event.In this manner,  a user would be able to subscribe to a wider conversation than simply the immediate thread.

1
Cori
17 days ago
M
McQict.USRookie
asked in Product Q&A

Extend the Contacts/Account plugin

Presently there are three topic ‘areas’ in the plugin About Contacts ConversationsCan the Contact/Account plugin be extended to facilitate a url linking area? The area could be expandable and when selected render the detail from the link?See below.   

1
justin
18 days ago
P
pstosConversationalist
asked in Product Q&A

Moving conversation from personal, to shared, back to personal inbox

Hi, I’ve noticed that if I receive an email in my personal inbox, and I then move that to a team inbox, I am unable to move it back to my personal inbox. What is the reason for this?  

1
saroach
18 days ago
Gaspard
GaspardFronteer
posted in Desktop release notes

Front Desktop 3.46.3

Upgrades to Electron 26.4.3 Fixes an issue preventing previewing and downloading attachments in EML files Various security improvements related to file downloads

0
Gaspard
19 days ago
J
jcogginsbwConversationalist
asked in Product Q&A

Time Off Auto Responder

Is there a way to have the Time off auto-responder not mark emails as “read” when responding? And further, is there a way to have it not respond to automated emails? 

1
molly
19 days ago
Ian_Clark
Ian_ClarkConversationalist
asked in Workflows discussion

Using Equations to create/return a Dynamic Object

Hello!I am currently trying to build a Dynamic Object that returns a URL format where the first two numbers after the static portion of the URL represent the numerical value of the letter + 1.For instance,  our order numbers are in the format of AV123456. I have this set to work as a dynamic object and it returns the correct URL. It is currently set as:Target String: A,Letters (exactly 1), Digits (Exactly 6)Target URL: ************************************next/21Digits(Exactly 6) It works beautifully. However, there are previous orders and future orders where the second letter is not V, and for this reason, 21 will not remain permanently static.​21****** represents the value of V(20) + 1 and the * represent the remaining numerical digits of the order number.Is there a way to build out a dynamic reference that takes the Letter Value, Converts it to the Numerical Value and then Adds 1 to it? 

5
anytest157
22 days ago
P
pstosConversationalist
asked in Product Q&A

Secondary personal calendar (O365)

My personal email account is an O365 account, and my main calendar is added to Front. However, I would like to access a secondary calendar as well, that is created in Outlook under “My calendars”. Is there a way to add this to Front?I have read this article about getting access to a shared calendar, but this is my own personal, secondary calendar, not one that has been shared by someone else. 

1
Cori
23 days ago
cjarmon
cjarmonConversationalist
asked in Product Q&A

AI for inbox replies other than email

Has anyone seen any information that may give a time frame when AI responses will be available for other channels/inboxes other than email?   I know you can use templated responses and chatbot responses for web chat, but would be interested to see how an AI generated response to an SMS or Instagram message for example.  

2
Brandon
25 days ago
bradyprice
bradypriceEnthusiast
posted in Workflows discussion

How are you getting equal assignments across the Round Robin Team?

Hey Community,  Over the last few months we have been continuing to experiment with rules to attempt an equal distribution across our SMB CSM Team. With the exception to them being in multiple time zones, each of these CSMs should have equal distribution of emails daily over the full 24 hours in a day. What we have found consistently week or week is that 1-2 of our CSM’s typically has 2-3x the # of assignments as others. After many alterations and chatting with support we have determined that the primary reason for the outlier here is that a few CSM are exceptionally good at their job and move quicker than others. Because this particular CSM is very quick to answer emails, he/she has more capacity for the “assigned to me” queue to continue giving more and more work. On the other side of the house, the slower CSM queues are full so they are not getting additional work throughout the day.  Obviously I don’t want to “slow down” an efficient employee, but this system of “work harder, get m

1
rwilson
26 days ago
mark
markConversationalist
asked in Workflows discussion

Business Hours option not available

Working on updating my companies Front account and settings as we transition to using Front Chat as well, and I noticed that I do not have the option for setting business hours as listed in the knowledge base.  I am a company and workspace admin, however the setting is just not there when I go into analytics or inbox settings.Can someone point me in a direction I may be missing? Or is this a system issue of some kind.Thanks!

3
Isaiah
29 days ago
cjarmon
cjarmonConversationalist
asked in Product Q&A

Auto reply to Facebook Comments

Hello,Has anyone had any success in setting up an autoresponse message to a Facebook comment that comes into connect?  To prevent back and forth on a company FB page, I have tried to set up and auto-response which Front allows be to do, however it does not auto-respond back the FB acct? Thanks.

3
Javier - Developer Relations
29 days ago
daniel_smith
daniel_smithRookie
posted in Workflows discussion

Customer Success Rules

Hello, Curious if anyone has seen any rules (outside of the “standard” rule set that really helps CS teams perform well? I am aware of the SLA features and love those, but any creative workflows or sequences anyone has seen work really well for Customer Success teams?

4
nathan_ainsworth
29 days ago
evankim
evankimFronteer
posted in Desktop release notes

Front Desktop 3.45.16

Adds various security updates.

0
evankim
1 month ago
Bukola
BukolaConversationalist
asked in Workflows discussion

Workspace Business Hours

Hi, Has anyone updated the weekend in the business hours and what was the outcome? Any difference in the analytics as opposed to just having the 5 weekdays? 

1
helena
1 month ago
samsheridan
samsheridanConversationalist
asked in Get started on Front

Using signature variables as conditions

We’re looking to use signature templates with custom variables, but can’t find a syntax to add a constant string only when a variable is populated. Front’s variable syntax resembles Twig, but it doesn’t seem to be compatible. If a title exists, we want:{{user.name}}, {{user.custom.title}}If no title exists, we want:{{user.name}}Not:{{user.name}},  Same thing for phone numbers. Bonus points if you can tell me syntax to conditionally include a carriage return. This sample {{recipient.first_name | 'there'}} from the article gives me hope that it’s possible, but we need the opposite (text if exists) or to be able to inject a variable between strings. This is what I really want to do:{{user.custom.direct} ? ‘Direct ’ + {user.custom.direct} : ‘ | ’}Main 555-555-5555

3
hanna_parker
1 month ago
marissa_euperio
marissa_euperioConversationalist
asked in Product Q&A

Is it possible to undelegate a blocked/inactive user's inbox?

It’s come up a several times that delegated inboxes for former employees (inactive accounts) still show as delegated for their teammates. Aside from removing them from view in sidebar, is there a way to access and un-delegate as an admin?

2
marissa_euperio
1 month ago
Eugene
EugeneConversationalist
posted in Workflows discussion

Tag Best Practises

We've been using FrontApp for some time and I've discovered that the tags and nested tags has gotten out of control.Does any one have any sound advice for managing these as we want users to create and use tags but found reporting is way to granular with too many tags.Cheers,

1
Luke
1 month ago
Eugene
EugeneConversationalist
asked in Product Q&A

What are the Pros and Cons of the WebApp vs the PC App?

We have found in the past that the PC App can be a bit buggy or have issues with updating in our highly restrictve enviroment due to lack of user permissions.Can someone clafify the use case for PC app over the WebApp as the WebApp does everythign I can see.Cheers, 

1
Luke
1 month ago

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