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How do I unassign multiple emails in one go.  In the old site I would use CTRL & SELECT the relevant emails, then click UNASSIGN.  However this option is no longer displayed.

Emails 1 and 3 selected, but there is no option to unassign.  Is this something I need to add in the settings?

 

Hey Anna! 


You can unassign conversations in bulk by going to the “Assign” option, then clicking unassign as your selection.

Step 1: 

Select More > Assign


Step 2: 
 

Click “Unassgined” to unassign

 

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