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Community topics about Front features and workflows

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JohnWSmart Cookie

asked in Product Q&A

"Launched" Status for Ideas - When do 'Launched' Ideas become 'Already Available?' & appear in Front?

When do “Launched” Ideas become 'Already Available?'I received an email from Front, regarding the status of an Idea that had its status changed to ‘Launched.’ (See Below) The status ‘Launched’ does not appear in the list of “what each idea status means.”When do “Launched” ideas become available in our Front instance? Do we have access to a calendar of upcoming releases? it would be helpful to know in advance of new features going live, so that Administrators could become familiar with them and appropriate training be made available/created for end users.

5 months ago

jeffrey_herrinRookie

asked in Product Q&A

Reverse Filtering

I am working to try and improve search functionality for my teammates. One of the continuous complaints is that some of our group reporting crowds our search results when looking for previous conversations. We tag these reports which allows us to archive them and keep our inbox clean, but if you search using the order number then all of those reports appear in the search. When trying to filter these out I do not see an inverse filter, as in filter by tags that do not equal “Reports”. Anyone had any luck with inverse filtering?

5 months ago

nina_schaeferConversationalist

asked in Workflows discussion

Custom Views and Tags

Hi,We work with custom views to divide inboxes because we don't have teammates for individual topics, but we have different teams for different areas. We sort these views using tags and corresponding rules. If we remove such a TAG, the conversation will, of course, immediately disappear from the view. It is then relatively difficult to find them again, e.g. to archive, reply or set another TAG.Do you have any suggestions for solutions to this? BestNina

5 months ago

ashRookie

asked in Product Q&A

Draft error

Hi, I’m receiving a error saying “Draft Failure Mail Server rejected a command”. Can you help me please?

5 months ago

tom_karenaConversationalist

asked in Workflows discussion

Process for requesting information from another team

Hi there, I’m wanting to setup a workflow where our @sales team requests our @production team for a piece of information (e.g. lead time to get an order out) but I want the conversation to stay in the @sales inbox.Is there a good way to do this? Using tags and views for the @production team members? Thanks,Tom

5 months ago

lora_brasserConversationalist

posted in Workflows discussion

eli_reyesConversationalist

asked in Get started on Front

Reply

Once reply is sent is there anyway to remove? or edit?

5 months ago

Javier - Developer RelationsCommunity Manager

published in Product Q&A

Join the multi-language knowledge base beta (Scale customers)Beta

***This beta group is now closed and archived.***We are looking for Scale customers with a multi-language knowledge base use case (bonus points if your Support team is interested in this feature) to test our upcoming offering. We will be running the beta for approximately two weeks in early December, and will look for your feedback during that period. To be considered for the beta, request to join the multi-language knowledge base group. The beta will be limited to 5 customers.

1110

5 months ago

mmontgomeryConversationalist

asked in Get started on Front

Calendar

When you add an item to your email calendar will it automatically be added to your teams’ calendar and be able to be viewed just like in your email?

5 months ago

DuxEtCapitalConversationalist

asked in Get started on Front

Importing old e-mail history from SMTP

Hi everyone!I’m just playing around with Front, as it has most of the features I am looking for.However, I am quite puzzled about why there is no way to import history from custom SMTP -adresses.I understand that it might be difficult to support this against all the different service providers out there. But shouldn’t it at least be possible to import a PST -file from Outlook?Does anyone know if they plan to add it? Or any other smart way of importing a file like this?Thanks in advance!

5 months ago

JohnWSmart Cookie

asked in Get started on Front

Finding Front Version | What's New

Finding Front VersionMany of us, who are long-time Microsoft users, are used to using the:Help > About’ or‘File > Account > About _____’option to find the Version number of the Microsoft product they are using. How does a user accomplish this in Front?What’s NewAnother common convention used by other software is when an updated version is installed, upon relaunch, a ‘What’s New’ summary or link to same is provided. Am I missing something?

5 months ago

ry_raelConversationalist

asked in Workflows discussion

Sales Best Practices

Hi Sales Leaders, Front has been an incredibly powerful tool for me and I’m such an advocate for all of it’s features. I’ve made tremendous strides with support teams, customer success teams, and internally but I’ve failed to find tangible ways that it’s impacted my sales teams. What ways have you used Front to help your sales team drive revenue, or optimize their processes? I’m finding this specifically difficult for my BD reps that are a bit more individualized and not a standard SDR or AE. Thanks,Ryan

5 months ago

honorConversationalist

asked in Get started on Front

Question: How to send an email from a general email address that shows in the recipients inbox as being from a specific named person

I've received a lot of marketing emails that appear in my inbox as being from a specific person, but come from a general email address (e.g. hello@). I wonder if this can be replicated on Front - e.g. the sender will appear in recipients inboxes as a ‘Joe Bloggs’ but the email itself will be sent directly from a general email address.

5 months ago

yidelConversationalist

asked in Product Q&A

IP Restrictions on Scale plan

IP RestrictionsThey use IP restrictions to prevent unauthorized users from accessing their emails. The office IP address is included in the allowed list.However, this option doesn't work for the mobile app because the phone's IP address isn't static. Is there a solution for this?A potential fix could be allowing access based on the MAC address.

5 months ago

saroachHelper

asked in Workflows discussion

Importing an exisiting knowledge base

Hello Front Community! I would like to make the most out of the Front knowledge base feature; however, I do not wish to recreate exisiting documentation. Currently, we have a knowledge base in Service Now, but it would be fantastic if we could bring that same information (If not simply make it accessible to search from from) into the Front knowledge base as a resource for our techs when assisting end users. My other concern is whether or not I have the ability to restrict the knowledge base view to ONLY our IT team. What would be the best avenue to accomplish these asks?

5 months ago

McQict.USRookie

asked in Product Q&A

Front Composer new colors

This idea composer is quite neat. It provides the abilityto add and edit tables to use more than a fixed number of RGB colors to format a high value message.Can this be added to the Front composer?this is neat table editing in the composer

5 months ago

McQict.USRookie

asked in Product Q&A

Implement a rule for the subscribe to event.

It would be nice to be able to implement a rule for a ‘Subscribe to’ event.In this manner, a user would be able to subscribe to a wider conversation than simply the immediate thread.

6 months ago

McQict.USRookie

asked in Product Q&A

Extend the Contacts/Account plugin

Presently there are three topic ‘areas’ in the plugin About Contacts ConversationsCan the Contact/Account plugin be extended to facilitate a url linking area? The area could be expandable and when selected render the detail from the link?See below.

6 months ago

pstosConversationalist

asked in Product Q&A

Moving conversation from personal, to shared, back to personal inbox

Hi, I’ve noticed that if I receive an email in my personal inbox, and I then move that to a team inbox, I am unable to move it back to my personal inbox. What is the reason for this?

6 months ago

GaspardFronteer

posted in Desktop release notes

Front Desktop 3.46.3

Upgrades to Electron 26.4.3 Fixes an issue preventing previewing and downloading attachments in EML files Various security improvements related to file downloads

6 months ago

jcogginsbwConversationalist

asked in Product Q&A

Time Off Auto Responder

Is there a way to have the Time off auto-responder not mark emails as “read” when responding? And further, is there a way to have it not respond to automated emails?

6 months ago

Ian_ClarkConversationalist

asked in Workflows discussion

Using Equations to create/return a Dynamic Object

Hello!I am currently trying to build a Dynamic Object that returns a URL format where the first two numbers after the static portion of the URL represent the numerical value of the letter + 1.For instance, our order numbers are in the format of AV123456. I have this set to work as a dynamic object and it returns the correct URL. It is currently set as:Target String: A,Letters (exactly 1), Digits (Exactly 6)Target URL: ************************************next/21Digits(Exactly 6) It works beautifully. However, there are previous orders and future orders where the second letter is not V, and for this reason, 21 will not remain permanently static.21****** represents the value of V(20) + 1 and the * represent the remaining numerical digits of the order number.Is there a way to build out a dynamic reference that takes the Letter Value, Converts it to the Numerical Value and then Adds 1 to it?

6 months ago

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