Hey all, Patrick from Front’s Support team here! I wanted to share a video demonstrating a workflow that our support team leverages to optimize and semi-automate customer interactions using some of our Front AI features:

• Topics: Automatically detect and label the topic of the customer inquiry, ensuring that each message is categorized and prioritized accurately.
• Copilot suggested replies: Suggests a complete reply that not only provides the full answer but also includes links to relevant help documentation, making responses both thorough and resourceful.
• AI Compose: Adjusts the tone of the email to match the desired style, ensuring a more personalized and empathetic interaction.

This AI-powered workflow significantly reduces the time our support team spends on answering common questions, allowing us to dedicate more time to complex inquiries. The best part is customers get faster responses from us all around, leading to higher CSAT. Check it out:

Let me know if you have questions or want to brainstorm!

BTW, Front team members will be sharing more tips like these so subscribe to the Workflows discussion section if you want to get notified.