At Front, we believe AI should work differently: it should help your team deliver faster answers without ever compromising the customer experience. That’s why we’re excited to announce our latest product updates that help you scale VIP-level service. 

Here’s what’s new:

Autopilot: Autopilot is Front’s new omnichannel AI agent that gives admins control over automation. Autopilot lets you decide exactly which Topics should be handled by AI and which should go to humans. Resolve routine questions in seconds with AI-powered auto-replies informed by your help content and conversation history. 

Autopilot Playbooks: Define how you want Autopilot to handle customer interactions with repeatable workflows — including custom AI prompts where you need them.

Front AI on more channels: Front AI is now available on more channels including email, SMS, WhatsApp, Front Chat, and customer portal, so you can uplevel your customer experience no matter where the conversation is happening: from instantly understanding why the customer's reaching out with Topics, to AI-powered replies with Copilot, and automatic measurement of customer satisfaction and support quality with Smart CSAT and Smart QA.

Reimagined Slack integration: Managing hundreds of customer Slack channels gets messy fast. Front’s new Slack integration includes public and private channels, real-time emoji reactions, and more organized threading to tame the chaos — and to your customers, it’ll still feel just like Slack.

Check out this thread for the recording of the webinar where we shared all about the features, and subscribe to it for updates on the Q&As that were asked at the webinar!

And if you’re ready to try Autopilot now, start your trial today!