Community topics about Front features and workflows
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During the presentation yesterday, they talked about Front drop in office hours to ask questions. I can’t find a link or anyway to sign up. Any suggestions? Thank you!
What happens when a customer engages with AI Answers and the answer is somewhat off, but the customer either self-selected that the answer was helpful, or they dropped off so it was counted as a resolution? Will that skew future AI Answers for similar questions? My worry is that if an answer is logged as a “resolution” (even when the answer is not ideal) then AI Answers will continue to use that answer in the future. My hope is that the Knowledge Base is the only source of truth and AI Answers always scans the Knowledge Base for a fresh answer, and does not leverage prior answers that it has sent in the past. When I’ve found answers that were slightly off but counted as resolutions, I’ve made updates to our Knowledge Base, and I’m hoping that was all that is needed to give AI Answers a better shot of answering more correctly next time!
As an admin, it will be very usefull to have a way to investigate where a message is. Sometimes agent applies macro that will move messages to another box with restricted access and users can’t understand. As an admin, I wish to be able to past the message ID to retrieve where it is and give to informations to my team
I've been setting up a demo to test email aliases using an external SMTP. We want to ensure that a copy of every sent item is saved in our original Gmail inbox. To achieve this, I tried setting an auto BCC back to our inbox. However, this results in each outgoing message appearing twice in the thread: once as the sent item and again as a received message due to the BCC. I have the following questions:a) Is there a better method to achieve our goal without duplicating messages?b) Can we set up a filter to prevent certain messages from appearing in the inbox? We can't use the BCC filter rule because the email headers don't seem to include a real BCC header.c) Which emails in gmail are front importing? Is there any kind of filter I can set within gmail for emails I do not want front to import altogether? Thanks for your help!
Updates Electron to v29.4.2 Improves default language selection for spell check on Windows
We uploaded our custom fonts to our knowledge base, but it affects ALL the text, which makes the body text harder to read. It would be nice for either the uploaded custom text to only affect the header text or for us to be able to choose.
Currently the Slack integration does not work with sending outbound messages (new messages, not threads) since these outbound messages are not attached to a mailbox. How can I make it so these outbound messages send to Slack?
We would like to avoid using customer mailboxes as Front suggests, but still want to view each customer’s messages on a per customer basis in our sidebar by default. How would we go about achieving this?
Can you recall an email after it was sent but the recipient has not opened the email yet? TIA
We're planning to use order number as a dynamic object. A few of the things we would like to see in that dynamic object are the product name, price, quantity. However, sometimes somebody orders 1 product and other times 2, 3, 4 or 7 products (with each having it's own name, price, qty etc.) Does that mean we’d have to make X amount of product name, product price, product quantity fields just in case someone orders more or is there a better to accomodate this?Another possible solution I was thinking about, which doesn't sound ideal either, is to make 1 field for each option and if there are more product names, prices, qty in the order to place them in the same field in Front. This will get very cramped but that should at least make it so that we can see everything, correct?Wondering if anyone has faced this issue before and if they were able to fix it. Hope to hear from you ;)
Is there a plugin for note taking? I use the notepad on my computer for taking all of my notes for different emails and once I don’t need that note anymore I delete it...I want to be able to keep the notepad on the side panel of my inbox where the plug-ins are instead of having to go back and forth between tabs.
I need help setting up our app but don’t want or have the time to become an expert myself.
Does anyone have suggestions or a workaround for users rating a knowledge base article (a simple 😀 or 😩) or something similar? We want to ensure that our users are finding value in the articles they are using.
What is the best way to append a message to the end of all company signatures without updating each one manually?
Hi I am struggling with changing details on a team member. Could you please assist me? Owr former COO left the firm so we changed her email address in Microsoft365 to a new email address. Our former COO is currently added as a team member in Front but I want to edit that user and change it to the new user. how do I do this?
Hi team,We frequently use message templates to speed up workflow and give consistent and concise replies to our customers. We also use tags on every email we receive to differentiate between query types.My question is can we automate tags to be added when using a specific message template to minimize any manual interaction with these common queries we receive? Thanks!
Upgrades to Electron 29.4.0Improves spell checking service reliability on Windows
Hello, Is there a setting that will enable auto-archiving for sub-conversations whenever an original conversation is selected? My goal is to rapidly declutter my conversation list when addressing incoming requests. Please advise.Thanks,Sarai Roach
Hi Front Reps, We are trialling your software and are finding it hard to figure out how we are best to use it as it is actually creating ALOT more work for our team Let me explain what is happening specifically. Our shared inbox, and some personal inboxes, have automations from email platforms that send email from our accounts. This is incredibly common, it saves our team dozens if not hundreds of hours a month. For example, if a new lead comes in, a series of 10 emails get automatically sent from my inbox over the course of the next few months. If a project is completed, the request a review email gets sent. We also have a CRM that sends emails directly from Gmail and syncs with that. In front - it seems that every time one of these platforms sends an email (they do sync with my gmail inbox, and send from my gmail itself, eg: these emails send from the gmail account via api using these email automation tools so we can see all emails) - all these automations then appear in my INBOX in
Hello everyone,I'm currently using Front as part of my workflow in an accounting firm, and I'm looking for some advice and inspiration. Our team consists of several accountants, administrative staff, and interns, and we seeking seamless methods to manage client communications, schedule appointments, and share important updates within our team.I've started utilizing Front's shared inbox feature to streamline client inquiries and ensure that no message goes unanswered. However, I'm curious about how other firms are maximizing their use of Front for internal communication and task management. Specifically, I'm interested in:Automated Workflows: Are there specific rules or automations you have created that have significantly improved your efficiency? Integration with Other Tools: We use a few different tools for client records, billing, and financial analysis. How have you integrated Front with other tools in your tech stack? Team Collaboration: Any tips on using Front's tagging, commentin
Hi! Excited to be part of the Front community, as there’s a lot of things I love about the application.During the weekdays, we have one box the whole team uses and responds to, but a lot of the members don’t sign out, so conversations still get assigned to them.On the weekend, it’s just me and one other person taking turns managing the box, and it’s SOP to clear out 100+ emails at a time as they are “inquiries”- in other words, people asking to do a job for us, where hundreds of emails will come in, but then only one of them actually gets it, and it’s unnecessary to even respond to the others (they know that).I need to stay in open view so I see all conversations, even ones that are assigned, but when I try and close out a ton at a time, I keep getting this popup saying that the conversation is assigned to someone else, am I sure I want to close it out.I’m 100% sure that I need to close all these out every day, is there some kind of “don’t remind me”, “don’t bug me”, “don’t ask again”
Is there a way to bulk archive Shared with me emails?
Hey Fronteers!When we’re mentioned on Instagram, is there a way to click on the mention from Front and get redirected to Instagram rather than going to Instagram to view the story?Thanks.
