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Community topics about Front features and workflows

508 Topics

KamoheloEnthusiast

This channel is limited to 5 recipients per message

I’m trying to send a WhatsApp mesaage to around 200 contacts but I get this error “This channel is limited to 5 recipients per message”How can I change this limit?

421

7 months ago

mark_saundersConversationalist

asked in Product Q&A

Will there be a "send & log" feature out outgoing messages using Front & Salesforce

Currently Front is asking users who need to log email to salesforce to send the email and then seek out the sent item and log it manually as a second step. This is not productive and difficult to get user buy in for.When will Front have a send & log feature to automate the look up to the contact and opportunity record to have a single step to log the email activity?Right now Front is sending all sent email at the account level which is creating noise and reporting difficulty and none of that mail is related to the opportunity record.

946

7 months ago

jkaseEnthusiast

asked in Product Q&A

User Profile Audit Logs

I am looking for Audit logs for users added recently on Front. Is there any specific place i can go to extract this information.

1231

7 months ago

benandersonConversationalist

asked in Product Q&A

Best way to create rule for calendar invites

Hi, I have a rule setup that says when an individual gets an email it should be moved to a shared inbox. I want to set the rule that says not to move calendar invites sent to the individual. I have tried a rule to say if the header contains Exchange-Calendar then to notify the inbox owner and stop processing any other rules. I had this set up as rule number 1 but it still went to rule number 2 and sent to the shared mailbox. I am probably looking at the wrong header section but is there a better or correct way to set a rule against a calendar invite?

672

7 months ago

Javier - Developer RelationsCommunity Manager

published in Welcome & resources

Want to participate in Product Betas?Product Betas

Interested in getting early access to Front features and helping shape the future of the product? Here’s everything you need to know. Head to our Groups space to view our current betas. You can filter by the “Betas” tag. Click on a beta group to read its description and learn more about who the beta is open to. Some of our betas are open to all customers, but some are open only to customers with a specific use case or company profile. Click Request to join to join the beta. Share your feedback directly in the group, and add your perspective to the posts other beta testers are sharing. After you request to join a beta, a member of our team will reach out to you. Some betas will require additional screening, and some may be limited to a certain number of customers. If space is available for you, we will turn on the beta feature for your account. We thank you in advance for your contributions to make Front even better, and ask that you keep the following general guidelines in mind to max

2822

7 months ago

mark_saundersConversationalist

asked in Product Q&A

Will there be a "send & log" feature out outgoing messages using Front & Salesforce

Currently for sales users who need to log email to a salesforce opporutnity need to first send the message and then go back to sent items to add the email. Or Front is recommending that you turn on the Bcc feature in salesforce to accomplish this. Will there be a "send & log" feature out outgoing messages using Front & Salesforce

201

7 months ago

KamoheloEnthusiast

asked in Product Q&A

Using Front For WhatsApp

Hi Everyone!We have been using Front in conjunction with Twilio and Courier to send WhatsApp messages to our users. Using all three platforms is a long and tedious process. We use Twilio to approve WhatsApp marketing templates and add buttons, then we copy that template to a Courier template and add our list of users we want to send the WhatsApp message to and then send the template to the users on Courier and then we respond to user replies on Front. My question is can we do all of this just on Front? If so please let me know how or how to simplify this process.

712

7 months ago

johnRookie

asked in Product Q&A

View Date Last Modified: Message Templates

When I’m viewing Message Templates, I’d like to be able to see the Date Last Modified. Right now, the view only shows “Date created.” There’s plenty of screen real estate to do so.

471

7 months ago

SummitMitchRookie

asked in Product Q&A

Skip "How can I assist you with..." question in Chatbot AI

I have setup a simple chatbot that collects a device brand, and the repair that is needed for the device. Ideally after collecting these two pieces of information, the chatbot would use the connected Knowledge Base to find the article with pricing and provide the repair price back. Right now, the chatbot asks the question “How can I assist you with the *device model*? Is it possible to skip this question either through a setting or by providing more information prior to the AI Answers module? For further clarification, I’ve attached a screenshot below.

411

7 months ago

PatyRookie

asked in Get started on Front

Best way to send a template to multiple contacts

Hi all,Hope you can help as I am newMy team needs to send an email template to multiple contacts however we can´t seem to be able to select the members Can anyone guide me ?Thanks!

491

7 months ago

kuldeep_41Conversationalist

posted in Workflows discussion

Custom emoji in tags

Dear Front Support Team,I hope this message finds you well. I am writing to report an issue I am experiencing with custom emoji not displaying correctly in tags within the Front app.Despite adding custom emoji to tags, they do not appear as expected when used in conversations or messages. This inconsistency is impacting our team's communication and would greatly appreciate your assistance in resolving this matter.Could you please investigate this issue and provide guidance on how we can ensure that custom emoji are displayed correctly in tags within Front?Thank you for your attention to this matter. I look forward to your prompt response and assistance.Best regards

731

7 months ago

aviConversationalist

asked in Get started on Front

Sharing Calanders with Teammates

Hi, I have a calander linked to my email address that I am able to share with my teammates. It appears as avi@zervtek.com, but I also have a couple of additional calanders that my teammates cannot add because it does not show up in the “Find People” search bar. If that’s not possible, is there a way to have a shared calander that we can all access and add/subtract items from?Thanks in advance!

nhu_lamRookie

How to change time zones for each workspace?

fernandasilvaRookie

I have already integrated whatsapp to my FA, however when a user reats to a message it shows to me as empty message. ANyone could set this up to show in frontapp this reactions? (when a user clicks my message and reacts with an emoji)Thank you!!

1081

7 months ago

htetaungRookie

asked in Get started on Front

Facebook Messages not showing

i’ve followed steps for connecting facebook page but new messages are not showing in Front.

521

7 months ago

GaspardFronteer

posted in Desktop release notes

Front Desktop 3.51.5

Upgrades to Electron 29.3.0

250

7 months ago

bthompsonRookie

posted in Workflows discussion

email receipients

Is there a way to have Front recognize email addresses that are frequently used ?Also can they be tied to email addresses of people on that team?

511

8 months ago

rachaelmConversationalist

asked in Product Q&A

Google Group Collaborative Inbox

Hi there! We are looking to transition another team over to Front. They currently operate using Google Groups instead of a Google Email Account. There is not a way “on the Google side” to transition a Google Group to a Google Email Account. So we are looking into Google’s option of a Collaborative Inbox. I am trying to figure out if the Collaborative Inbox would be configured the same way as a standard Google Email Account would be through Front? Or would this be set up as a Google Group in Front? The distinction between the two on our end is that the Google Group does not have a 2-way sync, but a standard Google Email Account does.

1321

8 months ago

bradley_roeEnthusiast

asked in Get started on Front

Small arrow

Hi does anyone know what the small arrow highlighted in the screen shot refers to?Thanks!

1582

8 months ago

CFMJayConversationalist

asked in Workflows discussion

Need help with a script for to save attachments

Hello everyone!I am looking for someone that can help me to add a script that will automate the download of attachments based upon tags assigned. If this is something you could assist us with implementing, please reach out. Thank you! Jay

442

8 months ago

JohnWSmart Cookie

asked in Product Q&A

What Causes Ghost (Archived) Messages w/ No Activity to Reappear?

We have a user who has reported “Ghost” emails, sent only to them, that were previously archived, reappear in their personal inbox. There seems to be no activity that would trigger this behavior. Has anyone else experienced this phenomenon? Is there any administrator-accessible forensic data, that can be examined to determine why these emails are reappearing?

271

8 months ago

vy.ngoRookie

asked in Workflows discussion

New Contact Alert

a way to set a front rule or tag to recognize when a new email address that has never emailed us before emails us

1582

8 months ago

ArranLeithConversationalist

asked in Product Q&A

Signatures - Whatsapp, Facebook, Instagram

Is there a way to enable a signature to automatically appear at the end of every message? It works on email but is there a plugin or a feature coming that will allow the signature to appear on anything non email. It could just be a Front feature that puts it in the text box for you. Doesn’t have to sync with the respective apps

961

8 months ago

marisaRookie

asked in Workflows discussion

Tag Reporting Rule

Hello community! I need help understanding how to best tag, surface ,and escalate the tags my customer success and sales team are using to then be able to automatically generate reports once a certain threshold of a tag has been met. For example, if we have 4 customers contact us with website issues, our team uses website_issues tag 4x a report should be sent to myself and other leaders to work closely with our IT team to resolve the issue in a timely manner. Is this a feature I may be missing? Any ideas?

691

8 months ago

ArranLeithConversationalist

asked in Product Q&A

Facebook - Filter People commenting on posts and/or replied to your story

Currently when someone comments on our Facebook story with an emoji/reaction it gets picked up on our system and gets tagged as a “member problem”. We want our members to be able to message us with an issue and we’ve got trigger words that activate that. We can’t just turn off all Facebook messages/reactions as we need to reply to some of them. This is where it gets tricky. We also have a rule where if the “Conversation Subject doesn’t contain: mentioned you on an; Commented on your; “ then add Member problems. We found this stops comments on Facebook posts flooding our views. What we’re finding is when we put a post up on our story and it gets a reaction really quick. People are messaging in and it just floods the “member problems” view with these messages. We then have to manually go through and add a tag to separate the different types of messages. Is there a way to separate a reaction/emoji from a genuine message?Is there also a way to put messages in our Facebook Group into it’

1121

8 months ago

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