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Community topics about Front features and workflows

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steve_bottorffRookie

asked in Product Q&A

How to include email inquiry in auto generated reply

Hello community, Is there a way to include the email inquiry in an auto generated reply? Currently the auto generated reply only includes the email header, and not the body of the email. Customers would like to see the body of their email inquiry in the auto generated reply with the conversation number. thanks,Steve

7 months ago

jeremyspiegelFronteer

posted in Desktop release notes

Front Desktop 3.44.18

This update includes a fix for the Mac App Store. It is only applicable to the Mac App Store and the build can be found there. Users on the normal macOS build and the Windows build will remain on version 3.44.15.

7 months ago

helenaCommunity Manager

published in Workflows discussion

What individual automations and rules increase your productivity?Share your workflow

Tag conversations while on leave What are your automations for individual productivity? Since Front has a rule engine for your individual workspace, the sky is the limit in creating workflows to handle your work for you.Here’s one that’s good for organizing your work when you need to go on an extended leave such as a parental leave, sabbatical, or a disability leave. You can create an individual rule (which works only on your individual workspace) to add a tag to all the messages you receive while you’re out:Now, when you come back, you’ll be able to quickly see which conversations were during your leave, versus the current ones after you came back. Of course, you can always check the date stamp on the emails as you catch up on your inbox, but I personally found it much easier to stay organized by having a visual indicator on the conversations. You could even further categorize with specific tags if you have certain priority senders or topics that you want to organize; that way, you ca

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7 months ago

helenaCommunity Manager

published in Workflows discussion

How do you distribute work amongst your team?Share your workflow

Round robin assignment rule How do you divvy up work on your team? As Front users, we already have a huge advantage working in shared inboxes compared to a traditional single-player inbox where everyone must share one login. Now, in this multiplayer inbox world, what further workflows do you use to make sure all the work is distributed? Share with us what your systems to assign work are, or browse the thread to get some ideas for your own team. If you see something you’re curious to know more about, feel free to ask in the thread. I’ll kick us off with an assignment rule that Front’s own support team uses for chats:Note: If your rule templates look a bit different, that’s because we’re rolling out an updated design that hasn’t gotten to you yet, but you can still recreate the above rules using your templates. The design is slightly different, but all the elements are the same.Our Chat inbox receives messages from our customers who are on the plans with access to chatting with support.

1903

7 months ago

michaelsteigerEnthusiast

asked in Product Q&A

Hide Facebook Comments

We still need to use another support solution together with Front as Front does not provide a simple “hide comment” feature for Meta comments.When can we get this function?

7 months ago

helenaCommunity Manager

published in Workflows discussion

SanneRookie

asked in Product Q&A

No possibility to write on existing tickets, only on new ones

One of my agents who works with us for a long time already,can suddenly not type (neither answer to a ticket nor write in the comment section) in existing tickets anymore. The same problem exists for all inboxes that we use.The only exception is that when creating a new ticket from scratch, she can write as usual.The issue is not her keyboard, because also writing outside of Front works perfectly.Restarting, logging off etc. didn’t help. Do you have any idea how to troubleshoot this?

8 months ago

loriRookie

asked in Product Q&A

Merge Discussions?

Hi - does anyone know how to merge discussions? Thanks!

8 months ago

jeremyspiegelFronteer

posted in Desktop release notes

Front Desktop 3.44.15

Upgrades to Electron 25.5.0 Adds support for DoNotPreserveZoneInformation group policy setting for downloaded attachments Adds support for Handoff between Apple devices Adds Alt+Left/Alt+Right for back/forward shortcuts on Windows Fixes issue opening .EML/.ICS files Makes Windows keyboard shortcut for Zoom In not require Shift keyBuilds:https://dl.frontapp.com/desktop/builds/3.44.15/Front-3.44.15-arm64.dmg https://dl.frontapp.com/desktop/builds/3.44.15/Front-3.44.15-x64.dmg https://dl.frontapp.com/desktop/builds/3.44.15/Front-3.44.15-arm64.pkg https://dl.frontapp.com/desktop/builds/3.44.15/Front-3.44.15-x64.pkg https://dl.frontapp.com/desktop/builds/3.44.15/Front-machine-3.44.15.exe https://dl.frontapp.com/desktop/builds/3.44.15/Front-user-3.44.15.exe

8 months ago

peter_at_prelloConversationalist

asked in Workflows discussion

Is it possible and how to create custom "front_chat" channel with Core API ?

Hi,The documentation states that it is possible to create a custom channel, but is this possible for a "front_chat" type?I try but I have a bad request or conflict statutThanks

8 months ago

mkhadpeRookie

asked in Product Q&A

Front app slow

Front Desktop app is running very slow

8 months ago

christian.laschEnthusiast

asked in Product Q&A

Contacts / Lists: Sorting and organisation

Hi, We started using Front about three weeks ago. Of course we also started to use contact lists. As we are a sum of 15 different teams that all creates their own lists, it would very helpful to have the possibility to:filter them by team sort them (by general operators like date, name etc.)Thank you!

8 months ago

bgomillaConversationalist

asked in Product Q&A

Recreating Metrics from Exports

I’m looking to recreate some of the the main metrics from the overview page using the exported data (need this for historical reporting) but the numbers aren’t tying. I’m assuming I’m not looking at the events under a proper filter. Has anyone had dealt with this issue?

8 months ago

BenRookie

asked in Product Q&A

Facebook and Instagram messages not showing

Hello, I’m trying to sync Facebook and Instagram but they don’t show up in the inboxes. Have done the required steps… have allowed access to messages too, any ideas what the issue could be? Thanks

8 months ago

geoffRookie

asked in Product Q&A

Issues with Block functionality

My partner and I get dozens of spam emails a day and to help curb their growth we block the senders. Sometimes the blocked senders are able to still send emails and their follow ups appear in thread under the email we blocked….anyone else having this issue?

8 months ago

davidbConversationalist

asked in Product Q&A

Allow dynamic Recurring Meeting Times on Scheduling Links so that it can be more or less than two months.

It would be great if we were allowed to pick how many months or weeks out someone can schedule a meeting with us using a Scheduling Link. I saw some other posts related to people wanting more than 2 months. I actually would like less than 2 months (only want people to be able to schedule with me over the next few weeks).

8 months ago

marthe_alexanderRookie

asked in Product Q&A

Emails reply all AFTER a hashtag rule applied

Good Morning! Question - wondering if this was supposed to happen. A coworker sent an email to the company about an event. A different coworker added a comment with a #MAINOFFICE which would draw attention to the email Someone from the original email replied to JUST the original sender HOWEVER the email went to the entire #MAINOFFICE group as well even though it was from one person and to another person. Is that supposed to happen? The second email did NOT go to the entire company but just that small group in a different office.

8 months ago

benjRookie

asked in Product Q&A

limit CSAT requests to regular customers

We have a number (circa 500) of customers who regularly (daily/weekly) interact with our various sales and support teams. We are looking to implement CSAT.I would like to limit the number of CSAT requests each of these customers receive, for example no more than 1 per month.I thought a good way to do this was by adding the customer to a list when a CSAT request was made and then using membership of that list to filter any further requests, however I cant see a way to automatically remove the customer from the list a month later.Has anyone got any ideas?Cheers Ben

8 months ago

prsddRookie

asked in Product Q&A

Tags are always getting sync with gmail

We are facing issue when adding new label in Front. At times it is visible in gmail and other times it is not. Same way other way, when adding label in Gmail, it is not visible in Front. Can someone help how to better use label and have gmail and Front in sync?

8 months ago

davidbConversationalist

asked in Product Q&A

Allow dynamic Recurring Meeting Times on Scheduling Links so that it can be more or less than two months.

8 months ago

jacobConversationalist

asked in Product Q&A

Searchable custom fields?

Hello community, I'm trying to figure out a way to link emails that relate to the same job. For instance instead of merging in to one conversation I want to keep client, supplier and subcontractor conversations separate but make it easy to find all the conversations related to that job easily. The goal is to later intergrate this with other software via the API so custom fields seems like the best option but they dont show up in a search. We could use tags but we use tags to show the status of a job and trigger certain rules. So i want to avoid this option because after a year we might have 1000s of job number tags that will make the tags menu cluttered.If anyone has some alternate options I would love to hear them.

9 months ago

AOGRookie

asked in Product Q&A

Auto Reply Rule - Reply All

Can there be logic or function created so a rule for the Auto Reply function to include being able to select a ‘”Reply All’’ rule. Reason: Typically more than one party is in an email message that requires same reply/notification in the auto reply message. Result: Everyone in copy on original inbound email message will receive the auto reply and subsequent details/information for recipient's internal processing.

9 months ago

Javier - Developer RelationsCommunity Manager

published in Desktop release notes

Front Desktop 3.43.9

Upgrades to Electron 24.5.1 Fixes crash with pasting on macOS 10.13/10.14 Fixes issue when adding twitter channels Builds: https://dl.frontapp.com/desktop/builds/3.43.9/Front-3.43.9-arm64.dmg https://dl.frontapp.com/desktop/builds/3.43.9/Front-3.43.9-x64.dmg https://dl.frontapp.com/desktop/builds/3.43.9/Front-3.43.9-arm64.pkg https://dl.frontapp.com/desktop/builds/3.43.9/Front-3.43.9-x64.pkg https://dl.frontapp.com/desktop/builds/3.43.9/Front-machine-3.43.9.exe https://dl.frontapp.com/desktop/builds/3.43.9/Front-user-3.43.9.exe

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9 months ago

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What individual automations and rules increase your productivity?Share your workflow

How do you distribute work amongst your team?Share your workflow

What manual processes have you transformed into automations?Share your workflow

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