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I was able to archive my emails easily like the last UI, but I cannot find the archived folder.

 

Edit: I eventually found it under the "Done" section in the navigation. This isn’t intuitive at all. Why change the language around it?

Hey Louise! 

We changed the language from “Archived” to “Done” to create an umbrella term that ecompassed: 

-Archived conversations (for private inboxes and inboxes without ticketing) 
-Resolved conversations (for inboxes using ticketing)  
-Custom “Resolved” conversations (for inboxes using ticketing with custom statuses)  

If you have any questions on the new layout, you can check out this article here: Exploring Front’s new inbox experience 

We are recording and reviewing all feedback shared about the new experience, and will continue to refine and improve the new layout in the coming weeks. So, please let us know if there are specific elements that you would like to see changed or improved.


 

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