Front users

This is a mobile app only issue.After successfully signing in with MS Outlook on iPhone, I get the following error:You can’t get there from hereYou must use Microsoft Edge to access this resource.Since I am not about to install Microsoft Edge, I’d like to know if there are any other ways to log in. F.ex. by associating a Google Account with my Front App account? Note: I have no issues logging in with the Desktop App. Update: A quick work around is to use the email / password sign in.

We need assistance on how to  send "opt-in" messages to be able to message our customers either outside the 24-hr window or to initiate a message with a new contact/customer. Pls. advise. 

Currently when someone comments on our Facebook story with an emoji/reaction it gets picked up on our system and gets tagged as a “member problem”. We want our members to be able to message us with an issue and we’ve got trigger words that activate that. We can’t just turn off all Facebook messages/reactions as we need to reply to some of them. This is where it gets tricky. We also have a rule where if the “Conversation Subject doesn’t contain: mentioned you on an; Commented on your; “ then add Member problems. We found this stops comments on Facebook posts flooding our views.   What we’re finding is when we put a post up on our story and it gets a reaction really quick. People are messaging in and it just floods the “member problems” view with these messages. We then have to manually go through and add a tag to separate the different types of messages.  Is there a way to separate a reaction/emoji from a genuine message?Is there also

Hello Front Community! 👋 I'm Greg, Front's Director of Corporate IT & Enterprise Security, and I'm thrilled to share how our team is leveraging Front to revolutionize our internal IT support. It's been a while since my last update, and with all the exciting product enhancements over the last year, I couldn't wait to give you a fresh perspective on our journey.Some of these features that I am going to talk about are in beta, so contact your Front account team or our Support team should you have any questions or want to try them out yourself! Quick Snapshot of Our IT LandscapeOur mighty team of five handled an average of 120 tickets per month in 2024. We're proud to report an average ticket resolution time of

Hey team, we are in the process of rolling out Front for our company. We have some employees that have been users in the past. Currently, we are trying to decide if we should leverage workspaces, various inboxes, or rules for assignment. The employees that have used Front before used the same shared inbox with other distinct teams that are on the same client account. However, they mentioned the assigning can be quite burdensome. What would you recommend here?

In addition to the CSAT, which is great, is there a way to track or infer customer sentiment in a particular email?

I save Most of my files to my Company SharePoint Site,  and when I try to attach a File the only options are  from my Computer or Google.     Wonder if there is a way to select from the Company SharePoint site. 

Hey Front Community! 👋When rolling out tags in Front, did you take a phased approach—starting with a few and refining as you went? Or did you launch with a more defined set of tags from the beginning, knowing they might evolve over time?What worked best for your team? Any lessons learned or strategies you’d recommend?Thank you!

New user to Front and was wondering if anyone felt it more beneficial to archive in Microsoft Outlook before migrating over to Front?  Or doing it inside Front once setup?  Appreciate any suggestions!

I have a team workspace set up. One of the team members has all team emails set up to be forwarded to her personal inbox. She also has her settings set up to send& archive. After she responds to the email, it archives in the team’s inbox automatically, but not her inbox. Is there a way to get the email to automatically archive in both inboxes?

Hello,  Is there any way to embed in a knowledge base article other than the limited video/inline photo? Our Ops team has hundreds of “How-to’s” created using Scribe, and it appears that I will only be able to link it in the knowledge base article, not embed it. Is that true? If so, is there any ETA on when that may be possible (I know the KB is on the “newer” side)We would prefer to stay within Front and expand our users in the company to it but may be forced to buy an outside knowledge base depending on the capabilities.  Appreciate any help! 

Curious to hear from any previous Front implementors to see when they realized full value of all that Front has to offer.  In my early workings in Front, seems like there are some immediate wins that help streamline and create efficiencies within a company which is amazing!  Did you find to be shortly after adoption period? Three months in?  Six months in?  Would love to hear some of your experiences.

Update to Electron 34.2.0

Hello everyone, I'm new to using Front. For many years I had to use other platforms, and when I discovered Front, it opened my mind to a lot of possibilities. What's your favorite feature? Mine is tags based on keywords, although simple, very effective Is there a feature you've found especially helpful so far?

I’m trying to set up a rule in Outlook that will automatically follow up on an archived email in a specific mailbox after 7 days, sending a reminder to respond. 

Hey everyone,I’m working on setting up a Knowledge Base for internal use, with the goal of providing reference documentation for a team that interacts with my department. The idea is to create a centralized resource where team members can easily find the information they need without constant back-and-forth.I’d love to hear your insights! Here’s what I’m considering for an effective setup:

We are looking for ways to organize both our personal inboxes and shared inboxes. We would like to be able to see unread messages first/at the top of the inbox. We also would like for shared inboxes to have send settings. We do not want emails to archive when we reply to them.  

Hello everyone, I am looking to use the Knowledge Base to answer our client’s non-technical FAQ’s s. This would increase our productivity by not having to ask a teammate the same questions repeatedly. Has anyone had experience with this? In a perfect world we would be able to set rules for auto response with these answers as well.  Looking forward to hearing everyone’s ideas and experiences with this.

Is there a way we can turn off the ‘conversation view’ setting so when replies to an e-blast come in, they’re not all grouped together under one thread? 

I am trying to create a rule that will follow up an archived email, in a specific mail box, after 7 days with a reminder to respond to a quote.  The rule runs but replies to me instead of the customer…. Anyone help?