Front Product Improvements & Roadmap Webinar: April 2025 Edition

Do we plan to integrate with Vonage? You said you are already working with Dialpad. But not everyone uses Dialpad. The feature would be great with Vonage. 

Same question from me but with Aircall 😊

Please make sure tags are still quickly visible with the refreshed UX. Tags are CRITICAL to our team’s workflow (and I’m sure many others agree). If tag visibility could be made a feature that can be toggled on/off, that would probably satisfy everyone’s needs.

Hey everyone, the recording is now posted up in the original post! Feel free to send to any teammates who might find it helpful. We’ll be posting responses to the Q&As in the coming days as we get answers from our Product team. Thanks for your investment and engagement!

Would be great if this panel also show up when ‘composing a new email’ in a new window!

Do you plan to integrate with zoom phone?

Please keep the tags. We use tags heavily. Without tags, we can’t use front app. Give the option to toggle showing tags vs not showing tags. Also, make tags more customizable - custom images, darker background colors, etc.

Do you have an idea of when it would be possible to take actions into 3rd party systems directly from chat? You mentioned it in the webinar and I’d love to know when this might go live as I think this is a really powerful feature.

+1 for the option for tags to be visible being crucial. I’m all about adding customization options to users to be able to tailor their UX to their needs, but something as integral as tags should not be altered so heavily as to disrupt the current workflow and best practices of (what seems to be) many companies. An option to choose between “Standard” or “Compact” layouts would be a GREAT idea!

Another vote to have an option to keep tags visible in UX without needing to do anything, please.