Our company is onboarding with Front, how do you accurately report on cross-team ticket resolution when conversations move across multiple inboxes before closure?
Question
Reporting
+2Hello Jeff,
Welcome to Front, and hope you are enjoying onboarding 😊
Within our Analytics, you will be able to see the moves of the conversations as they transfer between inboxes. This data is included in the overall statiscal information. Following that, you can also export the report into CSV format which will allow you to further manipulate the data through software such as excel for example in order to gain an even more indepth evaluation of the events.
If you would like to learn more regarding this, we do have a Front Acadamy course available along with our Help Centre guide below;
Resolution Report: https://help.front.com/en/articles/2339648
If you have any further questions relating to this, please do let us know! We are here to help 😁
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