Faster, more transparent, and more human — that’s what logistics customers want.
We surveyed 900+ professionals who rely on logistics tools and services to understand what’s driving loyalty and growth in 2025.
Key insights:
- 66% would pay more for standout support
- 72% say it's too hard to reach a person
- 80% say service shapes their perception of a business
Whether you're scaling operations or strengthening relationships, this report gives you data-backed strategies to lead in 2025.