Today we’re announcing new features to boost your omnichannel support including AI-powered Smart QA, an all-new Dialpad integration, and improvements to Front Chat:

• Smart QA: Automate service quality reviews on every interaction through customizable, AI-powered scorecards. Get comprehensive and accurate agent performance insights for faster feedback loops.
• New Dialpad integration: Handle voice calls and SMS alongside your other channels in real time. With our all-new, enhanced voice integrations you can seamlessly handle calls from your inbox, search and comment on transcripts, and more. Dialpad is live now, with more coming later this year!
• Chat enhancements: Help your team deliver top-quality chat support with deeper insights, seamless mobile experiences, and third-party data in every conversation. And coming soon, you can engage customers before they ask with proactive outbound messaging.

Learn more about how these new features can enable your team to deliver quality support on every channel on our blog and register today to see a live demo of each feature in our upcoming Frontrunners webinar on May 21, 2025.