We’re looking to enforce tagging when a support ticket is marked as Resolved — ideally from a predefined list of tags we use for resolution classification. We’ve been able to enforce tagging when conversations are moved or archived, but this doesn’t appear to apply when someone simply changes the status to Resolved (e.g., using status buttons or automatically in sending a response).
We rely on tagging for resolution audits and postmortems, so ensuring consistent tag usage at closeout is important.

Before submitting this as a feature request, I wanted to check if anyone has successfully configured this in their workspace.

Here’s a screenshot of the rule that isn’t working the way I’d hoped: