Great onboarding sets reps up to deliver great service. Whether you're onboarding your first support hire or scaling your team fast, a clear structure makes all the difference.
This guide breaks onboarding into manageable milestones over the first 4 weeks, including:
✅ What to cover in week 1 vs. week 4
✅ How to track rep confidence over time
✅ Tips to personalize onboarding by experience level
💡 Check out the full post for templates, timelines, and tips to make onboarding more effective and scalable.