Great onboarding sets reps up to deliver great service. Whether you're onboarding your first support hire or scaling your team fast, a clear structure makes all the difference.

This guide breaks onboarding into manageable milestones over the first 4 weeks, including:

✅ What to cover in week 1 vs. week 4

✅ How to track rep confidence over time

✅ Tips to personalize onboarding by experience level

💡 Check out the full post for templates, timelines, and tips to make onboarding more effective and scalable.