Front users

Dear Front Community, When I export the contact list from the “Customer satisfaction” tab on a desired period of time, the contact column displays a mix between names and email addresses. This is hard to filter and generate graphs.Do you know if there is a way to dislay ONLY email address in the contact column? Thank you very much for your help.Cheers,Ben

When an email in Front is moved to a different inbox and that new inbox replies to the original inbox it was moved from, that email does not make it to that original inbox. Instead, a copy of it comes back to the second inbox it was moved to. Other than forwarding as new conversation, is there a workaround?

Updates to Electron 32.2.3

     Hello everyone! Currently we have 1 main shared inbox, with rules that split the different emails between two teams. The main team is hourly and is consistently completing emails while in available status. Our second team is salary and takes care of specific types of emails and ones escalated by the first team. Each email that needs to be escalated (to the second team) goes to a specific “primary” person that is designated for that department’s emails. However we have noticed that when the primary person is out, it sits in their inbox, which causes a delay in response. We want to build an automation that will automatically reassign the email to a secondary person after a set amount of time. Is there a good way to do this with automations/macro buttons. Or should I set up a new inbox just for them? Will an SLA automation work when we already have one set up for the inbox? Sorry for such a long question. I appreciate the help!

Hi,Since my Front role shifted to Company Admin, I am not able to save a View in Analytics.I add a new View, and choose my filters, and click save View.Once I type in all the necessary information, the pop-up closes, and the View is not saved.If I want to go back to the Default view, it asks me if I want to save or discard changes.Log out and log in did not work.Does anybody have an idea, please?

Hi,Is there a way to save a View in Analytics and also have the date span fixed to this view?I would like to create Analytics views for quarter, monthly, weekly, and rolling 7 days, but I have not found any option to fix the date period.Thank you.

Hi Front Community! As someone who is new to using Front, I have seen that one of the primary benefits of using Front is that people have the option to link many different platforms that are used for customer service applications. As a result, is there any benefit for linking my personal inbox to Front. I do apologize if this is a stupid question, but am just looking to get some clarification on this topic. 

Hello! Just wondering if you are able to translate emails sent in another language with any feature already in Front and better yet if you are able to reply back and have it translate to whichever language the message was sent in? 

Hello, Currently we have a Microsoft form that submits a template into an email channel for our shared inboxes. For some reason any email sent into front with a CC, stops the SLA rule from starting(No timer shown). Wondering if anyone else has experienced this and/or has a solution? Thanks!

Hello.Is there a way to remove the unused, standard, fields when viewing contacts in Shared Contacts? For example, a clients X handle is not something we need to track and it pushes the Shared Contacts custom fields we do want to track lower or off scree entirely.Maybe being able to sort the order of all of the fields would work as well. Where we just move the fields we are not using to the end.Thank you!

I just finished setting up our front platform and hopefully it is set for launch date! Any advice on what’s the best CRM tool available as a plugin for us to use? 

Whether you’re just getting started with Front or are a seasoned pro, you’re bound to come across questions — even our own Front teammates learn new ways to use Front all the time! So, to ensure you have easy access to all the education and content we produce, here’s a roundup of them all. And of course, if you have any questions at all, post them here!We recommend that you bookmark these links in your browser under a Front folder:🌎 Front Community: You’re already here! Join fellow users in our community to chat about the product, learn what others are doing, read about updates, and submit your own feature ideas.  🎓 Front Academy: Get all your Front knowledge through thoughtfully-crafted courses containing videos, GIFs, and quizzes, made for all skill levels to help you get the most out of Front. We highly recommend these learning paths: To set up Front: Take our Front Administrator Certification program to not only fully set up Front for your company, but also earn a certification w

It is not easy to see the difference between an incoming email and an outgoing one.Is there a way to make it more obvious ? Maybe using colours ?

I am not receiving any email notifications on my Mac, using the Front 3.57.5 app. I have enabled all notifications in the app. I have enabled banner notifications on my Mac. I do receive Front calendar notifications with no problem, but never any email notifications. The closest I get is a badge on the icon. Any thoughts here? 

Hello Community, I wondering if there is a way to get tag filters to show tabs like the shared inbox does? See attached images for reference.Shared inbox Tag selected from sidebar to filter email in shared inbox Thanks

Everyone seems to be talking about BIMI for better brand recognition and verification/ trust for those receiving your company emails. Does front offer BIMI within the app? or is there another way of implementing it?

My company utilizes teams for internal communications for items that may not need a full request or ticket started.  Are there plans on the Front Roadmap to allow communications with Teams channels? We’re exploring some custom projects to unify our communication channels and need to determine if it is worth the lift. 

My company is still working through the initial rollout of Front, and for the most part it is going well. We have some users complaining of a delay between emails hitting their old Outlook client through an 0365 channel and showing in Front. We’ve done some testing and have not been able to replicate.  I found some discussions on SMTP rate limiting, but I am curious-- are delays with retrieving emails from O365 a known issue?

We have a large number of email templates created by various employees over time, and we want to clean them up. It would be more efficient if we could export the templates into an Excel sheet for easier review. Does anyone know how this can be done or have alternative suggestions? This would be a huge time-saver for our team. Thank you!

The ability to see how many conversations are under the Open and Waiting tabs. Preferably directly in the interface. This is quite critical for us in customer service management.Would it be possible to add this?