AI Assist is now available in open beta, enabling support teams to respond faster than ever. AI Assist is built around suggested replies, which now leverage past, similar conversations and optionally, your Front Knowledge Base. Let AI generate a message draft and see which sources contributed to it for full transparency and clarity.
Let’s see how AI Assist can save you time and help you exceed customer expectations:
- ✍️ Auto-draft: When AI can find a close enough match between the current conversation and a previous, similar conversation (or a knowledge base article), you’ll see a “Draft reply” button. With one click, AI will create a suggested reply for you to review.
- 🤓 Review and personalize: Easily validate the reply by reviewing the sources AI referenced and the message draft itself. Personalize the response as needed to ensure every communication is 5-star worthy.
- 🤩 Wow your customers: AI Assist gives you automation you control, letting you serve your customers more efficiently while maintaining your customer service standards.
Ready to join the open beta? Customers on the latest Growth plan and above can activate it in the AI tab in company settings. It is free to use during open beta, but may be moved into a paid add-on in the future.