I am trying to create a rule that will follow up an archived email, in a specific mail box, after 7 days with a reminder to respond to a quote. The rule runs but replies to me instead of the customer…. Anyone help?
Solved
Rule to automatically follow up when there has been no response to a quote
+1Best answer by Cori
Hi
Seems a bit odd that the reply is going to you. I’m going to reach out to you via email to gather more information to debug further.
Thanks!
+2Hi
Seems a bit odd that the reply is going to you. I’m going to reach out to you via email to gather more information to debug further.
Thanks!
+1Thank you Cori and Phoebe for your help problem is now resolved. It was down to the way I was testing the rule.
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