Rule to automatically follow up when there has been no response to a quote

Forum|Forum|1 year ago
February 22, 2025
2 replies
184 views

I am trying to create a rule that will follow up an archived email, in a specific mail box, after 7 days with a reminder to respond to a quote. The rule runs but replies to me instead of the customer…. Anyone help?

rules

Best answer by Cori

Hi @Margaret!

Seems a bit odd that the reply is going to you. I’m going to reach out to you via email to gather more information to debug further.

Thanks!

CoriAnswer

Fronteer

Hi @Margaret!

Seems a bit odd that the reply is going to you. I’m going to reach out to you via email to gather more information to debug further.

Thanks!

MargaretAuthor

Conversationalist

Thank you Cori and Phoebe for your help problem is now resolved. It was down to the way I was testing the rule.

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