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Front users

Community topics about Front features and workflows

407 Topics
Front User
Front UserFronteer
asked in Get started on Front
I cant get access to mailboxes

Can you get me access to mailboxes. I have access to them but can’t see them in my sidebar

1
C
1 year ago
Front User
Front UserFronteer
asked in Product Q&A
Scheduling link issue

My Front calendar scheduling links are setup with the Zoom option but it doesn't look like Zoom is being added to the meeting requests when people schedule a meeting. Please can you advise.

1
C
1 year ago
Front User
Front UserFronteer
asked in Product Q&A
100 attachment limit problem with a channel

Dear Team, Kindly note that we are receiving the below message when trying to send an email from one of our channels. 

1
C
1 year ago
Front User
Front UserFronteer
asked in Product Q&A
Why are my snoozed conversations re opening?

Hi, We are having some users with issues with snoozed items popping back up immediately in their assigned to me, and not at their snoozed time. Can you please advise?

1
C
1 year ago
Front User
Front UserFronteer
asked in Product Q&A
How are analytics attributed when a message is delegated?

Question here!  Just to confirm analytics when using delegation(s). Example: If I(Jaime) delegate my mailbox to you(Sadie & or Patrick), when we run reports metrics will only reflect Jaime mailbox correct? It will not add additional sent items for Sadie/Patrick if I run a report on Sadie/Patrick sent items. Update: Now that I read it several times, it sounds like the metrics get recorded to whomever is covering the mailbox delegated.

1
C
1 year ago
Front User
Front UserFronteer
asked in Get started on Front
Can you access a teammate's mailbox as an admin?

Afternoon! Is it at all possible to access a user’s mailbox from the administrative level? Example: I’m Customer service Director & have multiple emergency call outs today. For whatever reasons I want to look at these users mailboxes. I do not have their credentials, but am an admin on Front app. I understand you can grab assigned conversations from anyone at anytime and assign to someone else, but would that be all we can manipulate from a user who is not here? I also know you can add a user mailbox to your own account, but you need credentials for that to set up 365 with their account. Front also emails reset pw links to emails so resetting a pw is not an option either.   Thanks a lot!

1
C
1 year ago
helena
helenaCommunity Manager
published in Welcome & resources
Welcome to the Front Community! Learn about our guidelines

    Welcome to our community! We’re excited to see the customer relations and workflows you’ll power with Front. We hope that this community will help you get up and running with Front as quickly as possible. Use it to get the help you need, share your ideas with us, and connect with your peers.Mission StatementEnable people to work happier. Step 1: Take a quick tour through our community Got a question about using Front?Make use of our awesome search function 🔎 You can find it at the top of every page. Find inspiration for how to solve your business challenges using workflows, or share your own in How do you use Front? Still not finding what you need? Post a question to our Product Q&A.Have product feedback?Let us know how we can improve Front.Want to know what we’ve been working on?Subscribe to our Product Updates section to get the latest news about Front features.Looking for educational content and training?Enroll in our Academy for hands-on training courses. Visit our Help Ce

2370
helena
1 year ago

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