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We have discovered an issue with creating/using auto replies as Front will not run rules or auto replies if in the header there is code saying auto reply.  We did not pick up on this problem till the current holidays occurred and then as we dug into it discovered this occurs whenever we are out of office as per our settings.  Some emails do come in and they receive the auto reply as intended but it turns out many have buried code in the header that disables the auto reply.  How if possible are others dealing with this issue and is there a solution or work around?

The "x-auto-response-suppress": "DR, OOF, AutoReply" is placed in the email header by the sending mail server specifically to prevent auto replies from being sent in reply to their messages. 

Hey Harry!

Phoebe here with the Front team. I’ll let others weigh in here, but as far as our team is aware, there is not a workaround for replying to these types of emails with a reply rule. We implement this block in order to help prevent issues like auto-responder loops — two automatic responses perpetually replying to each other. 


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